Summary
Overview
Work History
Education
Skills
Timeline
Languages
SalesAssociate

Venel Aldajuste

Delray Beach,FL

Summary

Detailed-oriented technical support with extensive experience in telecommunications, retail, and customer service. Troubleshoots highly technical issues with care and patience.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Sales Associate

Infinity Sales Group
Boca Raton, FL
01.2024 - 03.2026
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Processed transactions efficiently using point-of-sale systems.
  • Maintained knowledge of current promotions and sales to inform customer decisions.
  • Solved customer challenges by offering relevant products and services.

Tech Support and Sales Agent

Teleperformance
Boca Raton, FL
03.2014 - 02.2024
  • Developed and maintained strong customer relationships through effective communication and active listening.
  • Executed tailored sales strategies to meet diverse client needs, enhancing overall customer satisfaction.
  • Trained and mentored new sales agents, fostering a collaborative team environment and improving performance metrics.
  • Monitored key performance indicators to evaluate sales effectiveness, adjusting tactics as necessary for improved results.

Customer Service Representative

Publix Supermarkets Store
Delray Beach, FL
09.2005 - 03.2014
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
  • Processed transactions accurately using point-of-sale systems to maintain efficient checkout operations.
  • Trained new team members on best practices for customer engagement and store policies.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Cybersecurity Certification - Cyber Security

University of Miami
Miami, FL
03-2025

Associate of Science - Information of Technology And Biomedical Tech

Fortis Institute
Lantana, FL
06-2012

Skills

  • Exceptional Customer Service Skills
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills

Timeline

Sales Associate

Infinity Sales Group
01.2024 - 03.2026

Tech Support and Sales Agent

Teleperformance
03.2014 - 02.2024

Customer Service Representative

Publix Supermarkets Store
09.2005 - 03.2014

Cybersecurity Certification - Cyber Security

University of Miami

Associate of Science - Information of Technology And Biomedical Tech

Fortis Institute

Languages

French
Native or Bilingual