Detailed-oriented technical support with extensive experience in telecommunications, retail, and customer service. Troubleshoots highly technical issues with care and patience.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Sales Associate
Infinity Sales Group
Boca Raton, FL
01.2024 - 03.2026
Assisted customers in product selection, enhancing overall shopping experience.
Processed transactions efficiently using point-of-sale systems.
Maintained knowledge of current promotions and sales to inform customer decisions.
Solved customer challenges by offering relevant products and services.
Tech Support and Sales Agent
Teleperformance
Boca Raton, FL
03.2014 - 02.2024
Developed and maintained strong customer relationships through effective communication and active listening.
Executed tailored sales strategies to meet diverse client needs, enhancing overall customer satisfaction.
Trained and mentored new sales agents, fostering a collaborative team environment and improving performance metrics.
Monitored key performance indicators to evaluate sales effectiveness, adjusting tactics as necessary for improved results.
Customer Service Representative
Publix Supermarkets Store
Delray Beach, FL
09.2005 - 03.2014
Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
Processed transactions accurately using point-of-sale systems to maintain efficient checkout operations.
Trained new team members on best practices for customer engagement and store policies.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Cybersecurity Certification - Cyber Security
University of Miami
Miami, FL
03-2025
Associate of Science - Information of Technology And Biomedical Tech
Fortis Institute
Lantana, FL
06-2012
Skills
Exceptional Customer Service Skills
Teamwork and collaboration
Time management
Problem-solving skills
Multi-tasking strength
Excellent people skills
Timeline
Sales Associate
Infinity Sales Group
01.2024 - 03.2026
Tech Support and Sales Agent
Teleperformance
03.2014 - 02.2024
Customer Service Representative
Publix Supermarkets Store
09.2005 - 03.2014
Cybersecurity Certification - Cyber Security
University of Miami
Associate of Science - Information of Technology And Biomedical Tech