Brooklyn Holder
Westminster,CA
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance.
Overview
2
2
years of professional experience
Work History
Sales Associate
Tilly's
Long Beach, CA
06.2023 - Current
- Greeted customers and provided exceptional customer service.
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Processed credit card transactions quickly and securely.
- Upsold additional items based on customer interests and needs.
- Assisted customers with product selection, sizing and styling.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Provided accurate information about products, prices and services.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Developed trusting relationships with customers by making personal connections.
- Built and maintained relationships with peers and upper management to drive team success.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Used technology resources to assist customers in locating and selecting items.
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Sales Associate
Hollister
Cerritos, CA
10.2022 - 11.2022
- Greeted customers and provided exceptional customer service.
- Maintained cleanliness of store environment including floors, windows, displays.
- Upsold additional items based on customer interests and needs.
- Assisted customers with product selection, sizing and styling.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Helped customers find specific products, answered questions, and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
Associates - Business/Management
Long Beach City College
Long Beach, CA01-2028
High School Diploma -
Troy High School
Fullerton, CA06-2023
Skills
- Upselling
- Inventory Control
- Customer Needs Assessment
- Product Sales
- Order Processing
- Payment Processing
- Retail Loss Prevention
- Conflict Resolution
- Retail Merchandising Expertise
- Time Management
- Excellent Communication Skills
- Money Handling
- Positive and Professional Disposition
- Exceptional Customer Service Skills
- Problem-Solving Skills
- Listening Skills
- Strategic Planning
- Cash Register Operation
- Multi-Tasking Strength
- Stocking and Receiving
- Exceeding Sales Goals
Affiliations
- I am athletic
- I love to be adventurous
Accomplishments
- received awards in choir and in competitive cheerleading
More about me as a person
- I'm kind
- I'm outgoing
- I'm reliable
- I communicate effectively
- I'm understanding and take peoples feelings into consideration
- I'm very clean and excellent at organizing and cleaning
References
References available upon request.
Timeline
Sales Associate
Tilly's
06.2023 - Current
Sales Associate
Hollister
10.2022 - 11.2022
Associates - Business/Management
Long Beach City College
High School Diploma -
Troy High School
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