Venelin Nedyalkov

Facilitated client reviews of compliance and testing results to ensure regulatory adherence.

Conducted timely ERISA 5500 filing processes to ensure compliance with federal regulations.

Oversaw administration and maintenance of client's 401k Plan to ensure operational efficiency.

Assisted in reviewing test results related to top-heavy ADP/ACP testing for safe harbor and QACA compliance. Supported analysis of test outcomes for ADP/ACP testing focusing on safe harbor and qualified automatic contribution arrangements. Participated in evaluation of test results for top-heavy ADP/ACP scenarios concerning safe harbor and QACA protocols.

Executed Plan match verification, and data checks in collaboration with the Plan record keeper.

• Assisted in the transition to a new payroll system, providing support during implementation and training staff on its usage.
• Improved the accuracy of time and attendance data by working closely with managers to address discrepancies and ensure proper documentation was submitted.
• Maintained compliance with federal, state, and local tax laws by staying current on regulations and accurately calculating withholdings.
• Assisted in maintaining accurate payroll records by regularly updating employee information, such as changes in salary or job title.
• Client support across multiple platforms (phone/email/portal).
• Build strong relationship with my book of business and managed over 50 clients in multi-state payroll with over 2600 employees.
• Mastered my analytical skills and applying knowledge in problem solving.
• Problem solving and troubleshooting system issues
• Detail oriented, efficient, and being able to run multiple platforms and multi-tasks simultaneously.

• Supervised and trained associates while leading crew members in operational management.
• Collaborated with team members to optimize break and shift scheduling in response to peak customer demand.
• Working closely with venue managers to fulfill customer satisfaction during peak hours.
• Build regular clientele and loyal customers thru great customer service.
• Supervised daily operations, ensuring efficient workflow and adherence to safety protocols.
• Trained and mentored staff on customer service excellence and operational procedures.
• Developed and implemented efficient workflow processes to enhance service speed and quality.

• Worked varied hours to meet seasonal and business needs.
• Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
• Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
• Troubleshot minor issues with equipment.
• Inspected and checked outgoing orders for quality control.
• Educated and managed staff on best practices in use and maintenance of equipment inventory.
• Maintained inventory of necessary expendables, parts and supplies.
• Managed repairs and vendors to minimize inventory downtime.
• Achieved reliability and trust from team leads and management.

• Trained and mentored new employees to maximize team performance.
• Excelled in every store position and regularly backed up front-line staff.
• Cooperated with coworkers to improve customer experience and manage storefront.
• Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
• Trained new employees to company standards.
• Inventory control.