Venesha Narain
Groveland,FL
Summary
Professional in customer service and sales with strong track record of achieving targets and driving revenue growth. Adept at building relationships, understanding customer needs, and delivering tailored solutions. Known for collaborative teamwork, adaptability to changing demands, and reliable performance. Skilled in communication, problem-solving, and leveraging sales techniques to meet organizational goals.
Overview
9
9
years of professional experience
Work History
CSR, Sales
Windemere Collision Center
Winter Garden, FL
12.2025 - Current
- Assisted customers with inquiries and claims, ensuring timely resolution and satisfaction.
- Processed sales transactions efficiently using point-of-sale systems.
- Collaborated with team members to streamline customer service processes, enhancing overall efficiency.
- Maintained detailed records of customer interactions for future reference and quality assurance.
- Analyzed customer feedback to identify trends and recommend improvements in service delivery.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Met existing customers to review current services and expand sales opportunities.
Ophthalmic Medical Technician
Eye Specialists of Mid Florida
Clermont, FL
04.2025 - 12.2025
- Conducted comprehensive patient assessments and vision tests to support clinical evaluations.
- Assisted ophthalmologists during procedures by preparing instruments and ensuring sterile environments.
- Maintained accurate patient records and documentation using electronic health record systems.
- Educated patients on pre- and post-operative care, enhancing their understanding of treatment plans.
Certified Ophthalmic Technician
National Vision
Clermont, FL
09.2023 - 04.2025
- Administered diagnostic tests to assess patient vision and ocular health.
- Assisted ophthalmologists during examinations and surgical procedures, ensuring optimal patient comfort.
- Educated patients on pre- and post-operative care instructions, enhancing compliance and satisfaction.
- Managed inventory of ophthalmic equipment and supplies, maintaining adequate stock levels for operations.
Financial Counselor I
Orlando Health Hospital
17000 Porter Rd Winter Garden, 34787
10.2022 - 09.2023
- Explored specific plans of action to address creditor demands and reduce debt.
- Identified healthcare resources and programs for patients unable to meet financial obligations.
- Assessed client financial situation and explored background through one-on-one interview process.
- Audit accounts and make corrections on billing.
- Documented details regarding contact with patients, providers and other individuals in system.
Team Leader Manager
LENSCRAFTERS, Luxottica Group
Winter Garden, United States
10.2019 - 10.2022
- Driving sales, percentages, and meeting goals with associates
- Maintained and organized the stores environment
- Resolve escalated sales
- Issued receipts, refunds, credits and/or change for customers
- Open/Close store, key holder and branding
- Boost store location with reviews and positive feedback
- Moved store from a 4.0 to 4.4 on Google.
- Pulling insurances and speaking with insurance companies regarding polices.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training and development.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in checkout stations to verify adequate cash supply.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
Optical Tech/Front Desk Receptionist
SOUTH LAKE OPTICAL
Clermont, FL
03.2021 - 11.2021
- Booking Appointments
- Billing Insurance and pulling insurance
- In charge of online and over the phone orders
- Assisting in choosing glasses with customer
- Oversee and maintains the floor and who walk through the door.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Sales Associate
Kate Spade
Orlando, FL
10.2020 - 03.2021
- Oversee and maintains the front of the store
- Worked mainly with customers and dispensing glasses
- In charge of online and over the phone orders
- Assisting in choosing glasses with customer.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Cashier
Publix
Windermere, FL
06.2017 - 01.2020
- Enhanced customer service
- Worked as a cashier
- Maintained and organized the stores environment
- Issued receipts, refunds, credits and/or change for customers
- Took in payments and balanced accounts
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
Education
Associate of Science - General Studies
Valencia College
Orlando, FLAssociate of Science - General Studies
Hillsborough Community College
Tampa, FL05.2023
High School Diploma -
Integrity Christian Academy
Groveland, FL05.2019
Bachelor of Science - Aviation
Aviation Institute of Maintenance
Casselberry, FL06.2025
Skills
- Cash Drawer Balancing
- Client Management
- Complex Problem-Solving
- Organizational Systems
- Staff Training & Development
- Record-Keeping & Documentation
- Exceptional Customer Service
- Analytical & Critical Thinking
- Key Performance Indicators (KPIs)
- Performance Tracking and Evaluations
- Timelines and Milestones
- Employee Coaching and Motivation
- Critical thinking
- Customer service
Accomplishments
- Secretary of The Interact Club
- Implemented a new organization to help those in our community by collecting shoes, food and contributing it to those in need.
- National Honor Society
Timeline
CSR, Sales
Windemere Collision Center
12.2025 - Current
Ophthalmic Medical Technician
Eye Specialists of Mid Florida
04.2025 - 12.2025
Certified Ophthalmic Technician
National Vision
09.2023 - 04.2025
Financial Counselor I
Orlando Health Hospital
10.2022 - 09.2023
Optical Tech/Front Desk Receptionist
SOUTH LAKE OPTICAL
03.2021 - 11.2021
Sales Associate
Kate Spade
10.2020 - 03.2021
Team Leader Manager
LENSCRAFTERS, Luxottica Group
10.2019 - 10.2022
Cashier
Publix
06.2017 - 01.2020
Associate of Science - General Studies
Valencia College
Associate of Science - General Studies
Hillsborough Community College
High School Diploma -
Integrity Christian Academy
Bachelor of Science - Aviation
Aviation Institute of Maintenance
References
Sean Darmalingum
(718)-869-9586
Tiffany Choku
(407)307-9260
Nelson Diaz
(786)387-6227