Venessa Brighton
Kailua ,Hawaii
Summary
Skilled in conflict resolution, administrative support, and maintaining HR databases. Strong knowledge of employment laws and regulations. Master of Business Administration in Human Resources and Bachelor of Science in Business Administration.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level human resource specialist position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Teacher/Child Caregiver
MCCS Child Development Center
01.2025 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Appointment Setter
Influx
01.2022 - 01.2023
- Answered phone calls and answered questions from potential customers.
- Acted as first point of contact and set appointments for prospective clients.
- Contributed to increased sales revenue by successfully securing meetings between potential clients and account executives.
- Maintained a high level of knowledge about company products and services, enabling effective communication with potential clients during cold calls.
Customer Service Representative/Brand Advocate
Nk Solutions
10.2018 - 09.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of Science - Business Management
Excelsior College
Moutain View, JA07-2023
Skills
- Recruitment and Selection
- Employee Relations
- Training and Development
- HR Policies and Procedures
- Conflict Resolution
- Administrative Support
- HR Databases
- Employee Benefits
- Team building
- Office administration
- Motivational leadership
- Client relationships
Timeline
Teacher/Child Caregiver
MCCS Child Development Center
01.2025 - Current
Appointment Setter
Influx
01.2022 - 01.2023
Customer Service Representative/Brand Advocate
Nk Solutions
10.2018 - 09.2019
Bachelor of Science - Business Management
Excelsior College
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