Summary
Overview
Work History
Education
Skills
Timeline
Generic

Venessa Drysdale

Brooklyn

Summary

Caring Teacher with strong communication skills and drive to excite students about learning. Specializing in creating stimulating environments that help students achieve full potential and enjoy learning. Communicates effectively and maintains strong relationships with scholars, families, and colleagues.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Teacher

New York Edge
Queens
08.2023 - Current
  • Developed engaging lesson plans for diverse student groups.
  • Implemented educational programs aligned with New York Edge's mission.
  • Facilitated group discussions to enhance student collaboration and critical thinking.
  • Assessed student progress through regular evaluations and feedback sessions.
  • Developed and implemented lesson plans based on curriculum objectives.
  • Provided individualized instruction to meet the needs of all students.

Customer Service Manager

Millionhairsbyven
Brooklyn
07.2019 - 06.2025
  • Managed daily operations of customer service team for hair care products.
  • Trained and mentored staff on effective customer communication strategies.
  • Developed and implemented new service procedures to enhance customer satisfaction.
  • Coordinated with sales team to align customer service initiatives with marketing goals.
  • Coordinated project schedules and timelines across multiple teams.
  • Provided administrative support to the project team, including scheduling meetings, making travel arrangements, preparing agendas, taking meeting notes and distributing minutes.

Receptionist

Millionhairsorganics
Brooklyn
05.2018 - 06.2024
  • Greeted clients and visitors, creating a welcoming atmosphere at a natural hair products company.
  • Managed phone calls efficiently, directing inquiries to appropriate departments and staff.
  • Scheduled appointments for clients, ensuring optimal use of service providers' time.
  • Scheduled and confirmed appointments.

Data Entry Clerk

Ovul health
Queens
02.2023 - 06.2023
  • Entered patient data into electronic health records accurately.
  • Verified and corrected discrepancies in data entries consistently.
  • Managed incoming documents and organized files for easy access.
  • Utilized software tools to enhance data management efficiency.
  • Provided support in preparing reports for healthcare providers.

Education

St Thomas Technical
Kingston Ja, Jamaica

Skills

  • Lesson planning
  • Classroom management
  • Student assessment
  • Curriculum development

Customer service

Data entry

Mentorship

Creative problem solving

Team collaboration

Troubleshooting

Timeline

Teacher

New York Edge
08.2023 - Current

Data Entry Clerk

Ovul health
02.2023 - 06.2023

Customer Service Manager

Millionhairsbyven
07.2019 - 06.2025

Receptionist

Millionhairsorganics
05.2018 - 06.2024

St Thomas Technical
Venessa Drysdale