Venessa Estrada

Accounts Receivable Oversight:

• Manage accounts receivable balances, and maintain accurate records of all collection activities.
• Reconcile accounts, identify discrepancies, and take appropriate action to resolve them.
• Contact pharmaceutical sponsors to secure payment and address billing inquiries.

Pharmaceutical Sponsor Billing:

• Respond to sponsor inquiries regarding billing statements, payments, and account balances.
• Create invoice plans, and ensure proper documentation to receive pharmaceutical payment.

Compliance and Documentation:

• Ensure compliance with federal, state, and payer-specific billing regulations, including HIPAA.
• Maintain detailed and accurate documentation of billing and collection activities.

Invoice Management:

• Follow up on unpaid or denied invoices, ensuring resolution, and timely reimbursement.
• Review and analyze the Explanation of Benefits (EOBs) for accuracy and compliance.

• Responsible for completing all of the Accounts Payable, Cash Management, General Ledger Accounting, and Financial Reporting for 10 – 12 Multi-Family Real Estate Properties.
• Review all invoices for appropriate documentation and approval prior to payment
• Reconcile vendor statements, research and correct discrepancies
• Transfer funds between bank accounts ranging from $25k - $500k.
• Reconcile Bank Accounts for my assigned portfolios.
• Maintain balance sheet reconciliations
• Complete all general ledger accounting such as accruing for property taxes, insurance, and other property expenses
• Responsible for month-end close accounting and review financial statement package preparation
• Ensure the accuracy of financial statements in accordance with GAAP and compliance to internal policies
• Responsive to emails and requests – both internal and external

• Process accounts payable and issued payment to vendors.
• Tracked monthly utility invoices for the entire company portfolio.
• Reconciled monthly statements to detect any missing invoices from vendors to avoid disruption of service.
• Updated and reviewed monthly bank reconciliations.
• Downloaded and prepared monthly financial statements to meet property owner guidelines.
• Communicate and collaborate with operational team and vendors.
• Proficient in operating Onesite Accounting, Ops Technology, Avid Xchange and Avidpay.

• Subject matter expert in loan products; use knowledge to present loan solutions to current and potential customers that help them achieve their financial goals.
• Review and verify sources of income, credit reports, job stability to verify loan qualification amount based on DTI method.
• Assist in developing marketing strategies to increase branch's loan portfolio and enhance profitability.
• Establish and build relationships through delivering exceptional customer service.
• Complete weekly progress reports and assisted management to develop, communicate and track daily/weekly/monthly goals.
• Report, manage and maintain branch standards on all aspects of customer delinquency status.

• Perform extensive research to resolve complex customer problems.
• Cross-sell and refer Wells Fargo products and services.
• Work on high level call volume to achieve daily metrics, with the ability to manage diverse workload to meet deadlines.
• Professional customer service according to compliance and quality assurance.
• Proficient in operating and navigating Hogan, People Soft and Customer information view.
• Excellent written and verbal communication skills.

• Operate an individual branch according to compliance with state, local and federal rules and regulations.
• Process loans by analyzing borrowers income, credit information and validate their documents.
• Conduct cashiering transactions involving currency and wire transfers.
• Account for revenue and reconcile month end reports.
• Market various products to increase business volume.
• Assist customers in establishing a line of credit.
• Detail oriented with the ability to complete time sensitive work with a proven record of meeting and exceeding area standards.