Venessa Ochoa
Clint,TX
Summary
Dynamic professional with a proven track record at FirstLight Federal Credit Union, excelling in performance coaching and communication. Recognized for enhancing client relationships and consistently achieving performance goals. Detail-oriented and solution-focused, I thrive in team leadership roles, driving efficiency and fostering a positive work environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Universal Experience Representative III
FirstLight Federal Credit Union
El Paso, TX
04.2022 - Current
- Resolved member issues through effective communication and problem-solving.
- Supported training of new employees.
- Managed customer inquiries and provided product information effectively.
- Developed strong relationships with clients to foster loyalty and trust.
- Consistently met daily performance goals set by management team members.
Medical Assistant
Regent Cross Medical
El Paso, TX
01.2021 - 01.2022
- Answered a multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
- Maintained an inventory of office supplies and placed orders.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality of service.
- Processed insurance claims and verified patient eligibility for services.
Office Manager
Amaya Group
El Paso, TX
01.2014 - 09.2020
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Performed bookkeeping duties by preparing checks for payables, reconciling bank accounts, and updating accounts receivables.
- Implemented filing systems to improve document organization and retrieval.
- Managed office operations to ensure smooth workflow and effective communication.
Education
Some College (No Degree) - Business Administration
The University of Texas At El Paso
El Paso, TX12-2026
Certified Medical Assistant - Medical Assistant
Southwest University
El Paso, TXSkills
- Performance coaching
- Communication skills
- Solution-oriented approach
- Detail-oriented
- Goal-oriented mindset
- Team leadership
Certification
- FICEP
- LEADERSHIP AND MANAGEMENT SKILLS
- IRA
References
References available upon request.
Timeline
Universal Experience Representative III
FirstLight Federal Credit Union
04.2022 - Current
Medical Assistant
Regent Cross Medical
01.2021 - 01.2022
Office Manager
Amaya Group
01.2014 - 09.2020
Some College (No Degree) - Business Administration
The University of Texas At El Paso
Certified Medical Assistant - Medical Assistant
Southwest University