Veneta Bebrevska-Nedelcheva

• Extensive data mining and modeling to translate data into actionable insights via automated data visualizations.
• Deliver comprehensive reports highlighting key trends, patterns, anomalies, presenting findings to senior management for informed decision-making purposes.
• Partner with IT teams to ensure seamless integration between databases and analytical tools, maximizing system efficiency across departments.
• Reduced manual data entry errors by designing databases to transform raw data into usable formats.

• Database developer and administrator - maintained and enhanced the RBQ quality workload database.
• Areas of expertise - Contact Center, New Business, Contracting and Licensing
• Presented findings from quality reviews to management teams, driving improvements in overall operational performance.
• Maintained detailed records of quality results, providing valuable data for future process improvements.

• Masters Line for Fixed line of business
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.

- New applications data entry

- Policy administration changes

- Procedure development

- Led training sessions for new team members