Epic Cadence, Cityworks, Citrix, NICE, HIS, and CRM
Venetric Jackson
Master Level Care Coordinator
Spring,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
1
1
Language
Work History
Master Level Care Coordinator
The Harris Center for Mental Health and IDD
02.2018 - Current
- Liaise with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Establish and maintain effective communication with staff, physicians and community organizations to promote high quality patient care.
- Assist in managing medication regimens for complex cases, reducing potential errors or adverse effects on patients'' health.
Lead PBX Communications Operator
The Women's Hospital of Texas
08.2017 - 04.2022
- Strong interpersonal skills and the ability to communicate effectively with the public, physicians, ancillary departments, and other staff members.
- Successfully managed high-stress situations with composure, effectively coordinating multi-agency responses when needed.
- Enhanced emergency response times by efficiently prioritizing and dispatching incoming calls.
Senior Health Advisor
UnitedHealthcare
08.2014 - 02.2018
- Enhanced client satisfaction by providing tailored health management strategies and solutions.
- Knowledge of computer software and programs, such as Microsoft Office and CRM software, essential for recording and retrieving customer information.
- Worked with families exhibiting complex family dynamics that impact directly on patient care and ensured safe care to patients, adhered to policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice.
Clinical Mental Health Counselor - Internship Student
Upbring Krause Children's Center
06.2017 - 12.2017
- Facilitated group therapy sessions for diverse populations, fostering healthy coping skills and emotional growth.
- Managed crisis situations with professionalism and empathy, ensuring client safety during severe episodes of distress.
- Compiled detailed client histories using intake forms, interviews and assessments to build complete picture for determining optimal therapeutic approaches.
Customer Service Dispatcher
City of Houston
04.2013 - 02.2014
- Maintained open communication channels with management, providing regular updates on dispatcher performance and operational challenges.
- Streamlined communication between field technicians and customers, ensuring timely resolution of issues.
- Cultivated strong relationships with customers through proactive follow-ups and issue resolution efforts, increasing repeat business opportunities.
Customer Care Manager
JPMorgan Chase Bank
08.2002 - 11.2012
- Facilitated open communication between team members, promoting a supportive work environment that encouraged collaboration and innovation.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Mentored new hires, fostering growth and professional development within the team.
- Managed 60-70 call volume daily and coordinated department schedules to maximize peak-hour coverage.
Education
Master of Education - Clinical Mental Health Counseling -
Lamar University
Beaumont, TX12.2017
Bachelor of Science - Business Management -
University of Phoenix
Houston, TX11.2012
Skills
- Patient Education
- Case Management
- Organizational Skills
- Epic Systems
- Health Information Systems
- Patient Care Assessment
- Critical Thinking
- Strategic Planning
- Analytical Thinking
- Goal Setting
Software
Affiliations
- Kappa Delta Pi - International Society of Education (Sigma Beta Corp), Chi Sigma Iota, National Association for Alcoholism and Drug Abuse Counselors (NAADAC), Order of Eastern Star (OES), and Houston Licensed Professional Counselors (HLPCA).
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteOn-SiteImportant To Me
Healthcare benefitsFlexible work hoursPersonal development programsWork from home option401k matchPaid time offWork-life balanceCareer advancementCompany CultureTeam Building / Company RetreatsPaid sick leaveStock Options / Equity / Profit Sharing4-day work weekQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Master Level Care Coordinator
The Harris Center for Mental Health and IDD
02.2018 - Current
Lead PBX Communications Operator
The Women's Hospital of Texas
08.2017 - 04.2022
Clinical Mental Health Counselor - Internship Student
Upbring Krause Children's Center
06.2017 - 12.2017
Senior Health Advisor
UnitedHealthcare
08.2014 - 02.2018
Customer Service Dispatcher
City of Houston
04.2013 - 02.2014
Customer Care Manager
JPMorgan Chase Bank
08.2002 - 11.2012
Master of Education - Clinical Mental Health Counseling -
Lamar University
Bachelor of Science - Business Management -
University of Phoenix
Similar Profiles
Damina JohnsonDamina Johnson
Clinical Scheduler at The Harris Center For Mental Health And IDDClinical Scheduler at The Harris Center For Mental Health And IDD
Venetric JacksonVenetric Jackson
Master Level Care Coordinator at The Harris Center for Mental Health and IDDMaster Level Care Coordinator at The Harris Center for Mental Health and IDD
Tina P JamesTina P James
Child Development Specialist Lead/Trainer at The Harris Center For Mental Health And IDDChild Development Specialist Lead/Trainer at The Harris Center For Mental Health And IDD
SHAMEKA BRADLEYSHAMEKA BRADLEY
Consumer Services Assistant at The Harris Center For Mental Health And IDDConsumer Services Assistant at The Harris Center For Mental Health And IDD
Adam J DavisAdam J Davis
Territory Manager, Texas at Agiliti HealthTerritory Manager, Texas at Agiliti Health