Veniece Steffans
Henderson,NV
Summary
I am defined by my work ethic, demeanor, reliability, cooperative attitude, over 20+ years of professional experience. Energetic, Educated, Experienced, Efficient and Enterprising!
I offer seriousness of purpose while maintaining a sense of humor, multitasking;superior customer relations; cool under pressure; attention detail; can take direction or use initiative as appropriate; stability.
Overview
11
11
years of professional experience
Work History
Coordinator
Mr. Sudz Mobile Detail
03.2020 - Current
- Entered data, generated reports, and produced tracking documents. Scheduled all Mobile details.
- Coached employees through day-to-day work and complex problems.
- Gathered and organized materials to support operations.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Maintained office calendars to track important dates and deadlines.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
- Monitored and ordered office supplies
Patient Service Representative
Cleveland Clinic Lou Ruvo Center For Brain Health
05.2015 - 03.2017
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed physicians schedules, coordinate scheduling for Research Department
- Administrative support for caregivers,physicians and managerial staff
- Checked patients in and out of appointments.
- Provided follow up appointments/printouts of summary of appointment.
- Provided referral information and any pertinent information related to appointment or any follow up appointments.
Appointment Center Representative
Cleveland Clinic Solon Call Center
06.2013 - 05.2015
- Answered phone calls and answered questions from potential customers.
- Acted as first point of contact and set appointments for prospective clients.
- Scheduled in a call center environment for 18 satellite Family Health Centers, managed patient contacts, registration,insurance, staff communications for high volume clinics.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Entered daily data in computer systems and documented activities per patient calls/concerns in chart.
- Addressed client inquiries and updated database information.
- Communicated with management to provide feedback on value and productiveness of appointment setting process.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
Clerk for Criminal and Traffic
East Cleveland Municipal Court
07.2012 - 06.2013
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Prepared court orders and judgments for signature.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Collected court fees and fines and recorded amounts collected in City database.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
Education
Bachelor of Arts - Sociology
Wright State University
Dayton, OH12.1997
Skills
- Coordinating Unit Activities
- Administration and Operations
- Business Planning
- Coordinating Reservations
- Basic American Sign Language
Cooking, Outdoor Activities, Crafting
I enjoy cooking for the family, I am a true Foodie!
We enjoy small hikes in our neighborhood, local trails.
I make scented wax melts (pieces of wax/candles with no wick) you burn in a melting pot.
Over 25 years of crafting, craft shows, creating baskets and gift sets for all occassions.
Timeline
Coordinator
Mr. Sudz Mobile Detail
03.2020 - Current
Patient Service Representative
Cleveland Clinic Lou Ruvo Center For Brain Health
05.2015 - 03.2017
Appointment Center Representative
Cleveland Clinic Solon Call Center
06.2013 - 05.2015
Clerk for Criminal and Traffic
East Cleveland Municipal Court
07.2012 - 06.2013
Bachelor of Arts - Sociology
Wright State University
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