Veniecia Demeritte
Harker Heights,TX
Summary
Knowledgeable and dedicated customer service professional with extensive eighteen years experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
Registered Dental Assistant
Enable Dental
12.2021 - Current
- Mobile dentistry
- Pass and use materials and instruments in precise order to avoid cross-contamination
- Strategies geriatric patient appointment setup 16-29+ patients, one dentist, one assistant and one scribe team
- Provided quality patient care, assisted with setup and dental procedures, took hand free X-Rays
- Transported dental equipment as well as Doctors and hygienists to our nursing facilities site.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Documented patient dental health information, medical history and vital signs for future reference.
Human Resource Specialist
Air Force National Guard
01.2018 - 01.2022
- Schedule individuals for DEERS (benefit) enrollment, update ID card privilege and certificates encoding updating
- Ensured monitoring and helped users determine training requirements, methods, and procedures
- Screened request for personnel action and related documents
- Advised and assisted employees, managers and supervisors on SGLI process, procedures, promotion, and award, gaining personnel in and out processing
- Attention to detail creates, maintains and audits personnel records, creating spreadsheets with a large number of military personnel.
Contact Representative
Department Of Veterans Affairs
10.2019 - 03.2021
- Call center High Volume (Remote)
- 100% Quality Control monitoring score
- Managed inbound call
- Authorized Veterans eligibility applications, for program enrollment eligibility for VA
- Healthcare benefits
- Effectively solved problems by detailed questions received from the veterans analyzing the best appropriate solutions
- Processed request to update veterans personal, eligibility and enrollment information, updated to VHA facilities
- Develop financial assessments to determine the veterans priority by income verification.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Registered Dental Assistant
Billy Johnson Dental Clinic AEGD
06.2013 - 10.2019
- Assist post-doctoral residents in General Dentistry, Oral Maxilla- Facial Surgery,
- Endodontics, Periodontist, Restorative, Prosthodontics', Orthodontist, Pediatric departments at Advance Education General Dentistry-2
- Mentor assistant for 1 year instructed 50+ dental assistants and performed administrative and additional duties as assigned in the Pediatric Department
- Work in the sterilization area maintained by OSHA regulations
- Operate x-ray equipment: Dimaxis, Deeva, and CDA.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Documented patient dental health information, medical history and vital signs for future reference.
Education
High School Diploma -
Temple High School
Temple, TXDental Assisting License -
ATI
Certificate - Human Resources Specialist
Keesler Air Force
Keesler AFB03.2019
Cosmetology License - Esthetician
Aveda Institute
Austin, TX06.2021
Skills
- Data Entry
- Microsoft Office
- 18 Customer service
- Independent worker
- Computer Processing
- Excellent Communicator
- Time management
- Detailed Oriented
- 55 WPM Typist
- Critical Thinking
- Patient Intake Procedures
- Promotion Coordination
- Retention Program Development
- Call Documentation
Timeline
Registered Dental Assistant
Enable Dental
12.2021 - Current
Contact Representative
Department Of Veterans Affairs
10.2019 - 03.2021
Human Resource Specialist
Air Force National Guard
01.2018 - 01.2022
Registered Dental Assistant
Billy Johnson Dental Clinic AEGD
06.2013 - 10.2019
High School Diploma -
Temple High School
Dental Assisting License -
ATI
Certificate - Human Resources Specialist
Keesler Air Force
Cosmetology License - Esthetician
Aveda Institute
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