VENISE COLE
Atlanta,GA
Summary
. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
SLAB DREAM LAB
06.2023 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Developed and implemented customer service policies and procedures.
- Established strong relationships with clients, promoting trust and loyalty in our brand.
Routing Manager
RETAIL DIRECT
01.2019 - 06.2023
- Established strong relationships with carriers to negotiate competitive rates and improve service quality.
- Streamlined communication between drivers, dispatchers, and customers to ensure timely deliveries and efficient problem resolution.
- Collaborated with warehouse teams to optimize loading processes, ensuring safe and efficient handling of goods during transport.
- Coordinated effectively with sales teams to manage high-priority shipments or special requests from customers, ensuring a seamless experience throughout the supply chain process.
- Directed dispatching, routing, and tracking of 8 fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
Education
Bachelor of Science - Business Economics
Monroe College
The Bronx, NY05.2014
Skills
- Driver management
- Transportation Planning
- Scheduling Coordination
- Route Planning
- Dispatch Software Proficiency
- Employee Training
Timeline
Customer Service Manager
SLAB DREAM LAB
06.2023 - Current
Routing Manager
RETAIL DIRECT
01.2019 - 06.2023
Bachelor of Science - Business Economics
Monroe College
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