JIRA
Venisia Tinsley
OKLAHOMA City,OK
You're moving forward, deciding not to look back. Your weakness is your greatest strength.
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Tax-Set-up Specialist
Paycom
Oklahoma City, OK
01.2023 - Current
- Verify new client set ups
- Call agencies to verify state ID's, frequencies, rates, or account status
- Responsible for setting up and closing and registering state and municipal employment tax accounts
- Ensure required documents are included for state set ups
- Responsible for processing legal power of attorney
- Responsible for processing, efiling and/or mailing tax applications and/or tax returns to appropriate tax authorities upon verifying all required account information has been obtained, as needed.
- Participated in piloting projects and implemented specialized procedures for customer service operations.
- Implemented process improvements to increase efficiency and reduce costs.
- Participated in ongoing training and compliance activities.
- Maintained positive working relationship with fellow staff and management.
Classification Specialist
Adfitech
Edmond, OK
08.2020 - 01.2023
- Preemptively managed productivity to ensure all loan files meet chief deadline dates
- Prompt ability to differentiate between income asset and credit documentation
- Providing data entry of classified loan packages to prepare for subsequent review functions, while having the ability to be able to research,discern and identify a variety of mortgage related documents.
Teller
RCB Bank
Oklahoma City, OK
01.2019 - 08.2020
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Performed daily reconciliation of teller drawer within established limits.
- Maintained accurate records of all transactions for compliance purposes.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Verified customers' identification to ensure compliance with laws and regulations.
- Adhered strictly to all security procedures related to handling money at the teller window.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Reported daily averages and shortages to operations department.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Received and counted daily inventories of cash, drafts and checks.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Provided exceptional customer service while accurately processing routine transactions.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Maintained confidentiality of all customer records and information according to company policies.
- Balanced cash drawers on a daily basis.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
Broker
Cash America Pawn
Oklahoma City, OK
11.2018 - 01.2019
- Negotiate tangible property trade-ins, sells and loans, research available comparable sites & other sources to determine acceptable value, count cash, reconciled charge sales & receipts, balance draw daily to confirm accuracy
Cash Vault Teller
Banc First
Oklahoma City, OK
07.2016 - 10.2018
- Processes and validate coin and currency amounts related to deposits and other large cash transactions
- Responsible for counting the money and balancing the vault to ensure compliance with company guidelines and standards, analyze, correct & manage prepared shipments and orders to the Federal Reserve
- Maintained accurate balance of cash on hand in vault at all times.
- Verified and recorded daily cash transactions accurately and promptly.
- Counted and verified large amounts of currency using specialized equipment.
- Issued change funds to tellers when needed for daily operations.
Lead Teller
IBC Bank
Oklahoma City, OK
04.2015 - 07.2016
- Balance currency, coin and checks in cash drawers, calculate daily transactions, disburse and deposits cash or checks after verifying required bank regulations and state laws verification processes, handle loan payments, fee disputes and other currency exchange and, research to locate misplaced documents or obtain account resolution, provide excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees
- Assisted in training tellers and ensured proper training on all banking policies and procedures.
- Collaborated with external vendors to ensure proper maintenance of ATMs and other banking equipment.
- Monitored daily cash levels in the vault and reconciled discrepancies.
- Tracked inventory levels of supplies necessary for daily operations.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Ensured compliance with federal regulations and internal policies during all transactions.
- Welcomed customers and offered pleasant service during entire transaction.
- Handled complex transactions and provided backup support to other tellers as needed.
Education
05.2011
Skills
- Advanced experience in research and account resolution
- Ability to communicate effectively with a wide range of customers, departments and third parties
- Aptitude for dealing with and resolving customer complaints
- Effective documentation skills and ability to generate and maintain accurate records
- Competent at managing responsibilities accurately in a fast-paced, high-volume atmosphere
- Proficiency in 10-key
- Intermediate in Data Entry
- Detail-oriented
- Remote work in a home-based office
- Experience with Excel
- Certified in Payroll Accounting
- Problem-Solving
- Adaptability
- Teamwork and Collaboration
- Time Management
- Continuous Improvement
- Analytical Skills
- Issue Research
- Problem-solving abilities
Certification
- Payroll Accounting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
CRM
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Career advancementFlexible work hoursPaid time offCompany CulturePaid sick leavePersonal development programsHealthcare benefits401k matchTimeline
Tax-Set-up Specialist - Paycom
01.2023 - Current
Classification Specialist - Adfitech
08.2020 - 01.2023
Teller - RCB Bank
01.2019 - 08.2020
Broker - Cash America Pawn
11.2018 - 01.2019
Cash Vault Teller - Banc First
07.2016 - 10.2018
Lead Teller - IBC Bank
04.2015 - 07.2016
Lawton High School - ,