VENKAT KALYAN MANDAVILLI
Frisco
Summary
SAP Program Manager specializing in global S/4HANA transformations, achieving a 100% on-time delivery rate and maintaining critical defect levels below 5%. Expertise in AI-driven process automation has enhanced project visibility and reduced reporting overhead by 40%, fostering stakeholder engagement and decision-making.
Overview
12
12
years of professional experience
1
1
Certification
Work History
SAP S/4HANA Program Manager
Levi Strauss & Co.
Remote
05.2024 - Current
- Lead two SAP S/4HANA OTC scrum teams (35 members total) delivering 2023 release scope for global retail operations, achieving >95% sprint goal completion across 4 Program Increments and zero missed PI commitments.
- Introduced AI-powered status automation and risk summarization from JIRA boards and SAP defect data, reducing PM reporting overhead by 40% and enhancing stakeholder visibility into OTC release readiness and dependency tracking.
- Optimized PI planning and backlog refinement processes through standardization of WRICEF estimation templates and GenAI-assisted user story refinement, decreasing requirement churn by 25% and forecast variance by 18%.
- Coordinated end-to-end cutover readiness across business super users, local process owners, and IT teams, achieving zero critical P1 defects in first week post-go-live and 98% user acceptance in hypercare surveys.
- Coached cross-functional teams on Scaled Agile Framework (SAFe 6.0) practices, facilitating sprint ceremonies and retrospectives, leading to a 12% increase in team velocity over 6 months.
- Employer: ITEK Software LLC | Environment: SAP S/4HANA 2023
SAP S/4HANA Program Manager
Compass Group
Remote
04.2023 - 04.2024
- Managed SAP S/4HANA OTC and FI enhancements across 3 scrum teams, delivering 5 major releases on schedule and within $8M program budget, supporting North America foodservice operations transformation.
- Integrated AI-driven test case generation and defect summarization tools, increasing regression test coverage by 30% and reducing mean time to defect resolution by 22%, accelerating UAT cycles by 2 weeks per release.
- Led Scrum of Scrums and PI Planning events for scaled Agile delivery, resolving cross-team dependencies, impediments, and integration risks proactively—maintaining 92% on-time delivery rate across portfolio.
- Executed RICEF delivery roadmap with offshore development teams (ABAP, Fiori, PO), aligning technical specifications, code quality gates, and transport schedules to meet project objectives.
- Coordinated SAP OTC-FI-SCM integration testing and production readiness reviews with functional managers and business stakeholders, ensuring seamless cutover and minimizing business disruption.
- Employer: ITEK Software LLC | Environment: SAP S/4HANA 2020, 2022
SAP S/4HANA Program Manager
PepsiCo
Remote
04.2020 - 03.2023
- Directed SAP S/4HANA OTC, P2P, and RTR programs across 4 scrum teams supporting PepsiCo North America, delivering 3 major platform upgrades (1909 → 2020 → 2022) on time and within $12M multi-year budget.
- Implemented GenAI-assisted requirements refinement and automated sprint metrics dashboarding (velocity, carryover, defect density), enabling data-driven release decisions and improving forecast accuracy by 28%.
- Chaired weekly governance sessions with super users and local process owners across OTC/RTR/P2P/MDG, tracking SAP IT activities and incident resolution to streamline communication and reduce escalation cycle time by 35%.
- Facilitated Scrum ceremonies (daily stand-ups, backlog grooming, sprint planning, retrospectives) for Kanban and Scrum teams, promoting continuous improvement culture and enhancing team satisfaction scores by 20%.
- Coordinated onboarding and mentoring programs for 15+ new team members, developing training collateral and SDLC process documentation that shortened ramp-up time from 8 weeks to 5 weeks.
- Employer: ITEK Software LLC | Environment: SAP S/4HANA 1909, 2020, 2022
SAP Program Manager
Textron Aviation
Remote
02.2020 - 04.2020
- Resolved team impediments (blocking issues, critical defects) daily, contributing to 98% sprint commitment delivery for SAP ECC AMS support operations in aerospace manufacturing.
- Collaborated with Release Train Engineer and Product Owners to balance workload and optimize sprint capacity, enhancing Agile alignment across distributed teams and increasing cross-functional collaboration scores by 15%.
- Facilitated sprint ceremonies and produced sprint artifacts (burn-down charts, velocity tracking, retrospective action logs), providing visibility into team performance and sprint health for executive stakeholders.
- Employer: ITEK Software LLC | Environment: SAP ECC 6.0 AMS Support
SAP S/4HANA Manager
Verizon
Remote
08.2019 - 02.2020
- Translated business requirements into solution designs for SAP S/4HANA 1809 telecom implementations, aligning transactions and configurations with business objectives and system capabilities to enhance operational effectiveness.
- Resolved daily AMS tickets, developed proxy interfaces for Refund Orders, and troubleshot IDOC errors for Return Orders, achieving <4-hour SLA compliance for P1/P2 incidents.
- Employer: IDATA Software LLC | Environment: SAP S/4HANA 1809
SAP S/4HANA Program Manager
Santa Cruz Bicycles
Remote
01.2019 - 08.2019
- Facilitated sprint planning, reviews, retrospectives, and daily stand-ups for SAP S/4HANA 1809 implementation, liaising between business and IT to clarify user stories and assess technical feasibility.
- Developed Project Initiation Document (PID), test plans, and UAT test cases; organized user stories, backlogs, and task boards in JIRA to enhance project tracking and stakeholder transparency.
- Coordinated PI Planning and cross-train dependencies, prioritizing product backlog to align with business enhancements and change requests through active stakeholder engagement.
- Employer: Itelligence (NTT DATA) | Environment: SAP S/4HANA 1809
SAP S/4HANA Project Manager
Kings Hawaiian Breads
Remote
04.2018 - 12.2018
- Led offshore SAP development team (ABAP, PO, Fiori) to deliver S/4HANA 1709 implementation on time and within SLA, ensuring compliance with client SAP project methodology and audit standards.
- Prepared steering committee presentations and stage-gate deliverables, facilitating artifact sign-offs, change control processes, and project health assessments for executive leadership.
- Monitored global and local business management communications, managed work plans, tracked issues/tasks, and reported status at program level.
- Employer: Itelligence (NTT DATA) | Environment: SAP S/4HANA 1709
SAP S/4HANA Program Manager
Simpson Strong-Tie
Remote
11.2016 - 03.2018
- Led SAP S/4HANA 1511 and 1610 implementations for construction manufacturing, supervised a project team of 15 offshore resources to deliver RICEW objects on schedule.
- Defined project scope, prioritized deliverables, developed RICEF roadmap, and prepared cutover strategy and plans, ensuring seamless transition to production with minimized disruptions.
- Gathered functional requirements, resolved open issues, clarified solution designs, and raised/tracked development risks for S/4HANA scenarios, ensuring compliance with quality gates.
- Employer: Itelligence (NTT DATA) | Environment: SAP S/4HANA 1511, 1610
SAP Program Manager
Itelligence (NTT DATA)
Remote
07.2014 - 10.2016
- Analyzed client business processes during blueprint workshops and functional requirements phases, facilitating project planning, capacity management, and customer communications for multiple SAP implementations.
- Delivered project proposals, timeline determination, effort estimation, staffing schedules, and post-go-live AMS support, guiding teams of 20+ members to meet aggressive deadlines.
- Led AMS Support Model for Operations & Maintenance, ensuring delivery of all WRICEF objects per project plan while coaching team members in technical and leadership competencies.
- Environment: SAP ECC 6.0, S/4HANA 1511
Education
Master of Science - Information Technology
Sikkim Manipal University
Post Graduate Diploma - Information Technology
London School of E-commerce
Bachelor of Commerce - Computers
Osmania University
Skills
- S/4HANA
- SAP Expertise
- SAP Solutions
- ECC 60
- Program Delivery
- Full implementations
- Migration strategies
- Cutover support
- OTC
- P2P
- RTR
- MDG
- WRICEF
- Release Management
- PI Planning
- Agile & Frameworks
- SAFe 60
- Scrum
- Kanban
- Scaled Agile
- Increment planning
- Sprint events
- Backlog management
- Requirements Analysis
- Project Management Tools
- JIRA
- Agile Project Tools
- IT Service Management
- SAP Solution Manager
- Cloud Integration
- Confluence
- MS Project
- Budget management
- Offshore Team Leadership
- Project Reporting
- Risk Assessment
Earlier Sap Technical Roles
Technical Team Lead & SAP ABAP Consultant, Various Employers (IBM, Accenture, Indsoft, Gantech), Led SAP ECC 4.6C, 5.0, and 6.0 ABAP development teams for global clients including W.R. Grace, Microsoft, Electrolux, JWIN, BorgWarner, Vertellus, Bayer, B&W Tobacco, R.T. Vanderbilt, and Kimball., Delivered 6 full-cycle R/3 implementations and 2 major upgrades, specializing in conversions, enhancements, interfaces (IDOCs, proxies), custom reporting, and production support across OTC, FI, MM, WM, and PM modules., Provided offshore AMS support and technical leadership for multi-region SAP landscapes, ensuring <24-hour turnaround on critical incidents and continuous process improvements.
Certification
PMP, SAP Activate Project Manager, SAP Certified Application Associate – SAP S/4HANA Cloud Implementation, SAP Certified Specialist – SAP Activate for Cloud Solutions PM, SAFe 6.0 Leading SAFe, SAFe 5.0 Certified, Agile Scrum Master, ITIL Foundation, AWS Certified Solutions Architect – Associate, AWS Certified Cloud Practitioner, AWS Certified AI Practitioner – Foundation, Achieving Responsible AI with SAFe, Generative AI Overview for Project Managers, Generative AI Course for Project Managers, Talking to AI: Prompt Engineering for Project Managers, ChatGPT & ChatGPT Mastery, Claude AI, Jasper AI
Personal Information
Title: SAP S/4HANA Program Manager | Digital Transformation & AI-Enabled Project Leadership
Ai Enabled Project Management
- Implemented GenAI copilots (ChatGPT, Claude) to refine SAP user stories, acceptance criteria, and WRICEF specs, reducing backlog grooming cycle time by 25% and improving requirement clarity scores by 30%.
- Deployed AI-generated status summaries and RAID logs from JIRA and SAP defect repositories, cutting PM reporting effort by 40% and enabling real-time executive dashboards for release readiness.
- Piloted intelligent chatbot for SAP L1 support (how-to queries, navigation, basic troubleshooting), deflecting an estimated 18% of low-complexity tickets and improving user self-service adoption.
- Applied predictive analytics to sprint velocity and defect trends, surfacing early-warning signals for at-risk deliverables and enabling proactive resource reallocation across 4 PIs.
Core Competencies
S/4HANA (1511, 1610, 1709, 1809, 1909, 2020, 2022, 2023), ECC 6.0, OTC, P2P, RTR, MDG, WRICEF, BODS, SAP Activate, ASAP, End-to-End Implementations, Brownfield Migrations, Cutover & Hypercare, PI Planning, Release Management, Budget & Risk Management, Offshore Team Leadership, SAFe 6.0, Scrum, Kanban, Scaled Agile, Program Increment Planning, Sprint Ceremonies, Backlog Refinement, GenAI for Requirements & Test Cases, AI-Driven Status Reporting, Predictive Risk Analytics, Chatbot-Enabled SAP Support, Prompt Engineering, SAP Joule & AI Core (Exposure), JIRA, Azure DevOps, ServiceNow, SAP Solution Manager, Confluence, AWS (Certified), MS Project
Timeline
SAP S/4HANA Program Manager
Levi Strauss & Co.
05.2024 - Current
SAP S/4HANA Program Manager
Compass Group
04.2023 - 04.2024
SAP S/4HANA Program Manager
PepsiCo
04.2020 - 03.2023
SAP Program Manager
Textron Aviation
02.2020 - 04.2020
SAP S/4HANA Manager
Verizon
08.2019 - 02.2020
SAP S/4HANA Program Manager
Santa Cruz Bicycles
01.2019 - 08.2019
SAP S/4HANA Project Manager
Kings Hawaiian Breads
04.2018 - 12.2018
SAP S/4HANA Program Manager
Simpson Strong-Tie
11.2016 - 03.2018
SAP Program Manager
Itelligence (NTT DATA)
07.2014 - 10.2016
Master of Science - Information Technology
Sikkim Manipal University
Post Graduate Diploma - Information Technology
London School of E-commerce
Bachelor of Commerce - Computers
Osmania University