Results-driven Engineering Manager and Technical Project Management professional with extensive experience in delivering enterprise-scale software programs and quality engineering initiatives. Proven track record in Agile delivery, leading cross-functional teams, managing release governance, and executing complex integration workstreams to enhance operational efficiency and customer satisfaction.
Overview
20
20
years of professional experience
Work History
Engineering Manager / Technical Project Manager / Integration Lead
Thales
Orlando, Florida
11.2019 - Current
Owned end-to-end Systems Integration delivery for In-Flight Entertainment and Connectivity (IFEC) programs supporting JetBlue and United Airlines from planning through production release.
Managed complete Software Development Lifecycle (SDLC) from requirements gathering through design, development, verification, deployment, and maintenance.
Manage Agile delivery activities including sprint planning, user story estimation, dependency tracking, resource allocation, and execution governance.
Coordinate onsite and offshore engineering teams to ensure successful project delivery and operational alignment.
Conduct LRU failure analysis, connectivity analysis, and system usage analysis to identify performance and stability issues.
Perform Root Cause Analysis (RCA) for customer-reported and production-critical issues.
Collaborate closely with software development and DevOps teams to debug and resolve application, infrastructure, and integration issues.
Support enterprise migration programs involving legacy platform transitions and interoperability validation.
Coordinate vendor activities related to backend services, authentication, certificates, and payment gateway integrations.
Manage customer-impacting incidents and engineering work orders with rapid triage and issue resolution.
Lead governance reviews for Kanban boards, quality metrics, release dashboards, and engineering execution risks.
Develop executive reporting artifacts including Defect Health Reports, Release Quality Dashboards, and Engineering Metrics.
Support post-merger integration initiatives by aligning engineering, operations, vendor, and technology teams.
Define and implement change management and release governance processes.
Resolve complex merging and rebasing issues in collaboration with engineering leads.
Identify process improvement opportunities to improve operational efficiency and delivery effectiveness.
Led QA and DevOps coordination activities for enterprise software delivery programs.
Managed end-to-end test planning activities including Customer Acceptance Testing (CAT), test data preparation, execution tracking, and release validation.
Collaborated with Business Analysts and stakeholders to finalize Functional Requirement Specifications (FRS).
Developed and maintained Requirement Traceability Matrix (RTM) for complete requirement validation.
Facilitated cross-functional issue resolution meetings and managed risk escalation activities.
Coordinated onsite and offshore teams to ensure environment readiness and successful release execution.
Delivered project status reporting, stakeholder communication, release walkthroughs, and executive summaries.
Conducted knowledge transfer and onboarding sessions for new team members.
Managed defect lifecycle activities including defect logging, retesting, validation, and closure.
Worked closely with DevOps teams to support CI/CD pipelines, deployment coordination, and environment stability.
Implemented QA process improvements and continuous improvement initiatives.
Environment: HP ALM, Quality Center, JIRA, Selenium, Linux, CI/CD, DevOps, Agile
Test Lead
AT&T
03.2015 - 05.2017
Led QA activities for AT&T Locker cloud-based storage and synchronization applications.
Managed defect triage meetings and coordinated issue prioritization across teams.
Planned and coordinated User Acceptance Testing (UAT) and Beta testing activities.
Collaborated with Agile development teams to support Test-Driven Development (TDD) practices.
Coordinated offshore QA teams to ensure timely test execution and release readiness.
Managed functional, regression, integration, and user validation testing activities.
Monitored testing progress, release quality metrics, and defect reporting activities.
Worked closely with stakeholders and development teams to validate business requirements.
Senior Test Engineer
Optus One Portal
08.2014 - 02.2015
Developed Selenium WebDriver automation scripts for enterprise web applications.
Automated Android mobile application testing using Appium.
Performed functional, integration, regression, and cross-platform testing activities.
Coordinated Agile sprint testing activities with onsite and offshore teams.
Participated in requirement analysis, FRS reviews, and technical discussions.
Managed defect lifecycle activities using Team Foundation Server (TFS).
Senior Test Engineer
Kinetoo
04.2013 - 07.2014
Performed telecom product testing for voice, SMS, MMS, and Wi-Fi calling services.
Conducted telecom network validation and emergency call testing using Agilent 8960.
Performed network issue analysis, troubleshooting, and log analysis.
Managed defect reporting and collaborated with development teams for issue resolution.
Test Engineer
Motorola
06.2006 - 03.2013
Worked on 3G handset testing programs supporting AT&T, Orange, T-Mobile, and Motorola internal projects.
Performed functional, regression, and handset application testing activities.
Prepared test specifications, defect reports, and release validation documentation.
Managed firmware flashing and software installation activities using RSD Lite.
Participated in regression suite maintenance and defect tracking activities.
Education
Bachelor's Degree - Information Technology / Computer Science
Skills
Program & Project Management
Agile / Scrum Delivery
Engineering Leadership
Technical Program Management
Enterprise Integration
Release Management
QA & Test Management
Risk & Issue Management
Stakeholder Communication
DevOps & CI/CD Coordination
Vendor Management
Defect Lifecycle Management
Root Cause Analysis
UAT Coordination
System Migration
Change Management
Cross-Functional Leadership
Executive Reporting
Project & Delivery Tools
JIRA, Confluence, HP ALM, Quality Center, TFS, Jama, Microsoft Project
Associate Director/ Client Systems Integration Manager /Systems Engineering Lead at California High Speed /Network Rail ConsultingAssociate Director/ Client Systems Integration Manager /Systems Engineering Lead at California High Speed /Network Rail Consulting