Venkatesh Bezawada
South Windsor,CT
Summary
- Salesforce Professional with 8+ years of experience in Development, Administration, Integrations, and AI-driven automation, with specialized hands-on expertise in Salesforce Agentforce for building intelligent agents, adaptive workflows, and scalable orchestration across Telecom, Broadband, Government, and Financial domains. Designed AI-driven workflows that increased automation coverage by 15–20% and reduced manual case-handling steps by 10–15%, while developing reusable components including 40+ Apex classes/triggers and modernizing 15+ Visualforce modules into LWCs. Skilled in Flows, Process Automation, REST/SOAP integrations, and large-scale data migrations, with a strong foundation in designing secure Salesforce solutions such as custom objects, validation rules, approval processes, dashboards, and robust data-access models that improved data accuracy by 10–15%. Experienced in DevOps and CI/CD using Copado and GitHub, supporting 200+ deployments across enterprise environments. Recognized for strong analytical skills, effective communication, and delivering reliable, scalable Salesforce and Agentforce solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Salesforce Agentforce Developer
TD Bank
01.2024 - Current
- Designed and developed AI-driven agents using Salesforce Agentforce, including playbooks, prompt templates, and orchestration steps, increasing automation coverage across targeted support workflows by ~12%.
- Implemented Agentforce Actions and Salesforce Flows to streamline servicing processes, reducing repetitive manual steps in case-handling by ~10%.
- Integrated Agentforce with core Salesforce objects (Cases, Accounts, Opportunities), improving routing accuracy and decision consistency across workflows by ~8-10%.
- Built reusable Lightning Web Components (LWC) supporting agent-assisted workflows, improving UI responsiveness and reducing user navigation time by ~8%.
- Developed Apex classes, triggers, and REST APIs to support Agentforce orchestration and real-time banking interactions, improving API reliability and system-to-system communication stability by ~10%.
- Enhanced Agentforce decision quality by integrating Data Cloud segments and unified profiles, improving data completeness used in prompts and agent logic by ~15%.
- Automated high-touch banking processes using Flows, Process Builder, and Agentforce Actions, reducing manual operational effort for service teams by ~10-12%.
- Worked closely with business and compliance teams to refine AI reasoning rules and automation steps, improving alignment with regulatory requirements and internal audit expectations.
- Implemented permission sets, role-based access, and security controls for AI agents, ensuring full compliance with TD Bank’s governance and data-handling policies.
- Participated in Agile ceremonies, sprint planning, and code reviews, contributing to consistent delivery quality and predictable release cycles.
Senior Salesforce Developer
Hexaware Technologies
05.2022 - 12.2024
- Developed custom objects, Apex triggers, and automation workflows to streamline telecom service-order processing, reducing manual intervention by ~10%.
- Migrated 15+ Visualforce components to Lightning Web Components (LWC), improving UI responsiveness and enhancing sales team efficiency.
- Integrated Salesforce with ERP and billing systems, improving order-to-cash process reliability and reducing data discrepancies.
- Automated onboarding and activation workflows using Flows and Process Builder, improving process consistency across service operations.
- Executed bulk data operations using Data Loader and Informatica Cloud, ensuring accurate migration and synchronization of service and billing data.
- Designed operational dashboards and analytical reports that improved visibility into service provisioning, network performance, and revenue tracking.
- Developed batch Apex jobs and enhanced integration error-handling logic, reducing sync failures by ~8-10%.
- Implemented data-quality rules, validation logic, and duplicate prevention models, improving account and contact data integrity by ~12%.
- Configured scalable data models, multi-currency support, and region-specific business rules to support high-volume global telecom operations.
- Coordinated deployment validations with onshore/offshore teams and supported UAT workshops to ensure smooth rollouts and stable releases.
Salesforce Developer
Comcast
05.2019 - 04.2022
- Customized Leads, Accounts, and Opportunities to streamline the broadband sales pipeline and improve data consistency.
- Designed validation rules, approval processes, and compliance controls for region-specific broadband operations.
- Migrated customer and service data from legacy CRM systems into Salesforce, ensuring accuracy through dataset validation.
- Built dashboards and reports to track installation requests, network performance, and customer churn.
- Configured profiles, roles, permission sets, and security settings to meet compliance and access-governance standards.
- Automated inquiry routing, support workflows, and lead assignment using Flows and assignment rules.
- Developed Apex services for broadband package validation and customer eligibility checks.
- Integrated Salesforce with network monitoring tools to support outage detection and service-impact tracking.
- Provided L2/L3 production support, resolving issues and ensuring platform stability for sales and support teams.
- Implemented deduplication routines and data-quality processes during customer migration.
- Supported deployment cycles with sandbox setup, impact analysis, and coordinated testing activities.
- Created scheduled Apex jobs, report subscriptions, and dashboards for operational insights.
- Documented release notes, configuration updates, and knowledge articles for sprint releases.
Salesforce Administrator
TCS
08.2017 - 04.2019
- Collaborated with healthcare business teams and SMEs to gather requirements for payer-provider workflows, including claims intake, eligibility checks, and member services.
- Designed and implemented Salesforce Health Cloud capabilities for patient profiles, care plans, provider networks, and coordinated-care workflows.
- Integrated Salesforce with third-party claims and eligibility systems using REST/SOAP APIs, ensuring secure, HIPAA-compliant data exchange.
- Configured and customized Service Cloud features to streamline provider call-center operations, including case management, escalation paths, and care-plan tracking.
- Supported data migration from legacy healthcare CRMs, mapping policies, claims, member, and provider datasets into Health Cloud.
- Automated healthcare processes using Flows and OmniStudio (Vlocity) for prior authorization, eligibility verification, and care team collaboration.
- Utilized the Insurance Data Model to structure policies, claims, and authorization records for scalable, standards-aligned data organization.
- Partnered with DevOps teams to manage deployments using Copado, maintaining version control and quality gates across environments.
- Worked with QA teams to define and validate test scenarios for healthcare use cases such as EHR integration, claims adjudication, and patient onboarding.
- Prepared technical documentation, data mappings, configuration details, and conducted knowledge transfer to client IT teams.
- Participated in Agile ceremonies, backlog refinement, and client demos to ensure alignment with healthcare business priorities.
Education
Bachelor of Technology, - Computer Science And Engineering
Andhra University
Skills
- Salesforce Agentforce
- AI Workflow Automation
- Prompt Engineering
- Salesforce Data Cloud
- Lightning Web Components (LWC) Development
- Apex Programming
- Salesforce Flow Automation
- Salesforce Integrations
- CI/CD & DevOps
- Salesforce Configuration
- Cross-Cloud Expertise
Certification
Salesforce Certified AgentForce Specialist
Salesforce Certified Data Cloud Consultant
Salesforce Certified Platform Developer
Timeline
Salesforce Agentforce Developer
TD Bank
01.2024 - Current
Senior Salesforce Developer
Hexaware Technologies
05.2022 - 12.2024
Salesforce Developer
Comcast
05.2019 - 04.2022
Salesforce Administrator
TCS
08.2017 - 04.2019
Bachelor of Technology, - Computer Science And Engineering
Andhra University