Venkatesh Nallamothu
Summary
Experienced Computer System Analyst specializing in test case development and defect tracking within the State of Maryland. Proficient in enhancing software quality assurance processes and applying technical skills in database testing. Dedicated to delivering high-quality results in fast-paced Agile settings.
Overview
12
12
years of professional experience
Work History
Computer System Analyst
State of Maryland
Baltimore
02.2024 - Current
- Lead the testing efforts for the Maryland Workers' Compensation Commissioner Project, ensuring all systems meet functional and regulatory requirements for state government applications.
- Developed and executed detailed test cases, test plans, and test scenarios based on business requirements and user stories for workers' compensation claims management, medical payments, and employer interactions.
- Collaborated with stakeholders to understand the business process and created comprehensive testing strategies for end-to-end testing of claims processing systems.
- Performed system integration testing (SIT) to ensure all modules, including claims, billing, and reporting, function as expected when integrated with external systems.
- Reported defects and worked with developers to troubleshoot, prioritize, and resolve issues promptly using Azure DevOps.
- Participated in Agile sprint planning, retrospectives, and daily stand-up meetings, providing input on test coverage and test effort estimates.
- Involvement in creating the test cases, Test Scenarios, and Test Data.
- Preparation of Test Strategy.
- Involvement in Database Testing (Oracle SQL Developer)
- Responsible for End-to-End Testing, Functional Testing, Template Testing, Workflow Testing, UAT, and Regression Testing.
- Involvement in Test Execution, Result Analysis, and defect reporting.
QA Analyst
State of Maryland
Baltimore
08.2023 - 02.2024
- Assisted in the transition from manual to automated testing, creating automation frameworks and ensuring effective test coverage for repetitive tasks like regression testing.
- Created and executed comprehensive manual test cases and scenarios for functional, regression, and integration testing of web applications.
- Worked closely with the development team to ensure that the system’s business logic was implemented correctly by performing detailed functional testing.
- Involved in requirement analysis, defect tracking, coordinating with team members in different locations, and test reporting and closure.
- I have a good knowledge of Agile Methodology.
- Actively participated in daily stand-ups, sprint planning, and retrospectives, contributing to process improvements and efficiency gains.
- Performing testing on the application based on the requirement.
Infrastructure Engineer
Btree Solution Inc.
02.2023 - 08.2023
- Design and implement new systems by selecting and configuring software and hardware.
- Devise ways to introduce new functionality to current computer systems.
- Develop and implement technical solutions based on infrastructure strategy.
- Make sure to deliver tasks on time and according to the decided scope.
- Work with the operations team to solve service performance issues.
- Troubleshoot problems associated with infrastructures and systems.
- Communicate with partners and vendors on behalf of the company.
- Recommend infrastructure upgrades for optimal performance to the management.
Specialist
HCL Technology
Hyderabad
10.2018 - 02.2022
- Supported 24 X 7 Production environments across.
- Performing Level 2 & 3 operations on the SAN and NAS environment.
- Creating new volumes and existing volumes, a snapshot from XtremIO, Pure, and NetApp.
- Deletion of volumes and snapshots from XtremIO and NetApp arrays. Involved in ISILON code and patching activity along with vendor support.
- Experience in the ITIL process.
- Preparing weekly and Monthly capacity reports, SOP, and KB articles to streamline the process.
- IVOV documentation for newly deployed storage arrays.
- Involved in migrations along with the team.
- Perform code upgrades with the help of support.
- Proactively find out the unused Luns or volumes, delete those Luns, and use that space for some other servers as per the requirement.
- P1/P2 calls, client calls, and CAB calls.
- New Switch and network installation, and the cabling along with the DC team.
- Involved with new deployments with clients and peer teams.
- Developed and implemented Standard Operating Procedures (SOPs) for daily operations and preventive maintenance.
- Installation, implementation, configuration, upgrades, and management of various systems, including Storage Area Network (SAN).
- I was actively involved in creating and reviewing annual and Ad hoc budgets for storage purchases and maintenance renewals (POs). The process also involved the request of quotes, following up for approval, and issuing purchase orders to the vendors.
- Worked with the project management teams and tracked IT system design projects and status through various projects' planning, development, modification, maintenance, and evaluation phases.
Enterprise Engineer Storage Management
CMS IT Services
Navi Mumbai
10.2017 - 09.2018
- Supported 24 X 7 Production environments across.
- Worked at client location.
- Performing Level 1 & 2 operations in the SAN environment.
- Handled VMAX, IBM Flash, and Brocade.
- Troubleshooting problems related to Drive missing and all path dead issues.
- Escort the CE to the data center to replace the failed hardware and perform special activities.
- Expertise in analyzing information system needs, evaluating end-user requirements, and troubleshooting complex information systems management.
- Acted as a point of escalation for level 3 storage issues/incidents.
- I did extensive performance monitoring, analysis, and tweaking to maintain low-latency and high-throughput storage services.
- Worked closely with the change management and service now teams and provided feedback for process improvements.
- Trained the operations team on day-to-day storage operational tasks and developed documents that they can use to complete repetitive tasks.
- Held regular meetings with the vendors to discuss new technologies/features, best practices, and microcode upgrades.
- I worked with the storage vendors to review new platform proposals and do POCs to evaluate the performance.
- Have led the storage capacity management efforts by conducting regular storage capacity review meetings with the team and identifying capacity pain points, issues, and future storage requirements to be prompt with storage purchases and migrations. Also created reports that were used by the finance team to create chargeback reports and charge the business units accordingly.
Enterprise Engineer Storage Management
Key Assignment & Alchemy
07.2014 - 07.2017
- Daily monitoring of storage arrays, Performing Health Checks on all the SAN devices in the environment. Coordinating with onsite engineers in case of any failure through email or call.
- Monitoring the ticketing tools and keeping the incidents and service tasks up to date.
- Responsible for performing day-to-day operational tasks like storage provisioning and maintaining high availability as per EMC best practices.
- Working on port error issues and coordinating with vendors to resolve the issues.
- Responsible for the planning, coordination, and execution of hardware, firmware, and Software upgrades to arrays and switches. Troubleshooting Brocade Switches problems and Alert configurations on Brocade through MAP.
- Performing health checks for Brocade and Cisco switches.
- Zoning of new server HBAs and storage ports, and removing hanging zones from the active configuration as referred to by the SAN health report.
- Generated health reports periodically for the entire SAN/Storage environments.
- Troubleshooting problems related to Drive missing and all path dead issues. Troubleshooting zoning issues and health checks of Switch ports and port down issues.
- Experience in configuring volumes, LUNs, and snapshots in NetApp E series using SAN.
- Responsible for the completion of storage provision requests for new and existing SAN-attached servers in the environment.
- Provide troubleshooting and issue resolution, and root cause analysis of various Information Technology systems in manufacturing and medical environments.
- Responsible for Data Center monitoring, problem resolution, upgrades, updates, decommissioning of servers, resource allocation, and operations to ensure high availability of IT systems and services.
- Coordinating with client/stakeholders and client project managers, understanding, and executing projects on time.
- Implementing Storage/SAN migration and refresh activities.
- Install and configure Storage devices.
- Performs capacity analysis, monitors, and controls the usage of Storage space.
- Coordinate with the service provider for issues and incidents related to critical Server outage issues and RCA.
- Participate in the 24x7 on-call rotation.
Education
Master of Information Systems -
Clark University
Worcester, MA.Master of Science -
Drk College of Engineering
Hyderabad, IndiaBachelor’s - computer science
Kakatiya University
IndiaSkills
- Technical skills and integration
- Test case development
- Functional and regression testing
- Test strategy preparation
- Requirement analysis
- Defect tracking
- Database testing
- Process improvement
- Team collaboration
- Problem solving
- Attention to detail
- Technical troubleshooting
- Software quality assurance
- Storage arrays management: EMC XtremIO, Unity, Pure, ISILON, V-MAX, DMX 4, NetApp C dot, 7 Mode
- SAN switches configuration: Brocade 48K/DCX FC Switches, Cisco Switches CMCNE
- Operating systems proficiency: Windows/XP
- Ticketing tools expertise: Service Now, HPALM
- Agile methodologies application: Scrum
- Scripting capabilities: Bash
- Database testing proficiency: SQL Server, MySQL
- Documentation skills: SOP, KB Articles
Timeline
Computer System Analyst
State of Maryland
02.2024 - Current
QA Analyst
State of Maryland
08.2023 - 02.2024
Infrastructure Engineer
Btree Solution Inc.
02.2023 - 08.2023
Specialist
HCL Technology
10.2018 - 02.2022
Enterprise Engineer Storage Management
CMS IT Services
10.2017 - 09.2018
Enterprise Engineer Storage Management
Key Assignment & Alchemy
07.2014 - 07.2017
Master of Information Systems -
Clark University
Master of Science -
Drk College of Engineering
Bachelor’s - computer science
Kakatiya University