Venkateshwara Raju Chakrahari
Cumming,GA
Summary
Highly skilled and certified ServiceNow professional with over 5 years of experience in developing, implementing, and managing ServiceNow solutions. Proficient in IT Service Management (ITSM) with a deep understanding of ITIL best practices. Demonstrated expertise in scripting, workflow automation, and system integration, with a proven track record of improving operational efficiency and driving innovation. Strong problem-solving abilities, excellent communication skills, and a commitment to delivering high-quality solutions in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Service Now Developer
Care First
New York, NY
07.2023 - Current
ServiceNow Developer/Administrator ABC Corporation, New York, NY March 2020 – Present
- Developed Custom Solutions: Designed and developed custom applications and modules using ServiceNow's platform to meet specific business requirements.
- Integration Projects: Successfully integrated ServiceNow with external systems using REST and SOAP APIs, enhancing system interoperability and data flow.
- Workflow Automation: Implemented and automated workflows and business processes using Flow Designer, reducing manual tasks and improving operational efficiency.
- Incident Management: Managed and resolved incidents within ServiceNow, ensuring minimal downtime and rapid response to user issues.
- User Training and Support: Conducted training sessions for end-users and internal teams, providing guidance on ServiceNow functionalities and best practices.
- System Maintenance: Performed regular maintenance tasks, including updates, patches, and backups, to ensure the stability and security of the ServiceNow platform.
- Reporting and Dashboards: Created and maintained reports and dashboards to monitor system performance and provide actionable insights to stakeholders.
Education
Master of Science - Computational Science
Trine University
Angola, IN11-2023
Bachelor of Science - Computer Science
SRTIST
Nalgonda04-2019
Skills
- ServiceNow Development: Building and customizing applications and modules
- ServiceNow Administration: Managing and maintaining the ServiceNow platform
- IT Service Management (ITSM): Understanding ITIL processes and best practices
- Scripting: Proficiency in JavaScript, Glide, HTML, and CSS for customizing ServiceNow
- Integration and APIs: Experience with REST and SOAP APIs for integrating ServiceNow with other systems
- Workflow Automation: Designing and automating workflows using Flow Designer and Business Rules
- Database Management: Understanding of relational databases and data modeling in ServiceNow
- User Interface Design: Customizing UI components like forms, lists, and dashboards
Languages
English
Professional
Hindi
Professional
Telugu
Professional
Timeline
Service Now Developer
Care First
07.2023 - Current
Master of Science - Computational Science
Trine University
Bachelor of Science - Computer Science
SRTIST
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