Venky Gurusamy

• Oversaw global product development and partner relationships, enabling footprint expansion into the Deloitte network.
• Led and managed the Global Shared Services relationship with the C-suite of the Deloitte member firm network.
• Worked with different areas of the firm to reduce risk (Office of the General Counsel (OGC), Global Privacy, Member Firm Privacy).
• Assisted senior leadership with setting up the Deloitte Shared Technology Services organization.
• Led and managed the implementation of the Salesforce platform to manage customer relationships.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Led and managed remote teams to successfully deliver services to the Deloitte network
• Collaborated with back-office team members to facilitate seamless business execution.
• Conducted employee appraisals, promotions and terminations based on performance reviews.
• Anticipated and tracked operational and tactical risks to provide strategic solutions.
• Located bottlenecks to streamline existing processes.
• Interacted well with customers to build connections and nurture relationships.
• Handled problematic customers to maintain excellent customer service.
• Assisted in recruiting, hiring and training of team members.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Tracked trends and suggested enhancements to both challenge and refine Deloitte Global's product offerings.

• Led a geographically dispersed team that was responsible for deploying a portion of E&Y's global financial system to over 120 countries.
• Inspired and coached team members.
• Defined responsibilities, duties and roles of each team member.
• Managed team meetings and discussed project's goals and objectives.
• Observed progress of each project, examined risks and coordinated contingency plans.
• Partnered with project team members to identify and quickly address problems.
• Collaborated with team members to develop, identify and accomplish assigned goals and objectives.
• Updated customers and senior leaders on progress and roadblocks.
• Monitored project progress, identified risks and took corrective action as needed.
• Maintained open communication by presenting regular updates on project status to customers.
• Analyzed project performance data to identify areas of improvement.
• As part of the Sarbanes-Oxley act, E&Y was required to register all the accountants/auditors with the SEC. Successfully led and completed this highly visible and critical project in record time.
• Developed and implemented project plans and budgets to ensure successful execution.

• Developed suggestions for technical process improvements to optimize resources.
• Managed implementation of new technological improvements resulting in increased efficiency.
• Communicated cross-functionally with technology leaders across analysis, architecture, build, quality assurance, deployment and support teams on project execution.
• Met with clients to gather and understand requirements and coordinated with system administrators and directors to plan and schedule project activities.

CLIENTS: Hartford Insurance (CT) & Keane Consulting (FL)

• Improved software efficiency by creating automated scripts and tools.
• Worked closely with clients to establish specifications and system designs.
• Updated documentation with project deviations to capture changes.
• Tested server code to validate code changes.
• Performed regression and system-level testing to verify software quality prior to release.
• Implemented scripts to enhance user experience.
• Modified existing software to correct errors, adapt to new hardware and improve performance.

• Worked closely with clients to establish specifications and system designs.
• Identified causes of issues within applications and determined which modifications needed to be made.
• Performed regression and system-level testing to verify software quality prior to release.
• Authored code fixes and enhancements for inclusion in future code releases and patches.