Vensin Brown
Powder Springs
Summary
Highly organized and detail oriented IT professional with 4 years of experience in managing computer hardware inventory, ensuring seamless operations, and optimizing asset utilization. Proven track record of accurately tracking and maintaining large inventories and implementing process improvements to increase efficiency. My objective is to augment my knowledge and skills in these fields through experiential learning, real world projects, and certifications.
Overview
7
7
years of professional experience
Work History
Cybersecurity Intern
Log (N) Pacific
09.2024 - Current
- Troubleshoot and support Microsoft Azure services, Virtual Machines, and Azure Monitor.
- Implement secure cloud configurations using Azure Private Link, Microsoft Defender for cloud, Network Security Groups, and Azure Regulatory Compliance for NIST 800-53.
- Developed KQL queries to support Log Analytics workspace and Microsoft Sentinel, resulting in 3 new SIEM dashboards.
Deskside Analyst
Epsilon, Inc. (Internal Revenue Service)
05.2023 - Current
- Responsible for collecting and shipping back computer hardware from exiting staff members to the central inventory depot.
- Facilitate the timely distribution of new laptops to new hires, streamlining their transition into the team.
- Provided onsite support during critical incidents, quickly identifying root causes and implementing appropriate resolutions.
- Resolving technical difficulties with computer systems and applications.
- Serving as a technical resource for all users.
- Collaborating with team members on IT projects.
Help Desk Analyst
Frontline Managed Services
08.2020 - 05.2023
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Built and provided basic end-user troubleshooting and desktop support on Windows, and Mac systems.
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Used Service Now (ticketing system) systems to manage and process support actions and requests.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Conducted in-depth product and issue resolution.
- Installed and updated hardware, software and applications on customers computer.
Computer Technician
EbryIT
01.2018 - 08.2020
- Provided timely and efficient IT support for staff members, reducing downtime and improving productivity levels.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Education
Bachelor of Science - Business And Professional Sales
Kennesaw State University
12.2009
Comptia Security Plus 701
Skills
- Analytical Thinking
- Organizational Skills
- Attention to Detail
- Problem-Solving
- Risk Mitigation
- Time Management
Timeline
Cybersecurity Intern
Log (N) Pacific
09.2024 - Current
Deskside Analyst
Epsilon, Inc. (Internal Revenue Service)
05.2023 - Current
Help Desk Analyst
Frontline Managed Services
08.2020 - 05.2023
Computer Technician
EbryIT
01.2018 - 08.2020
Bachelor of Science - Business And Professional Sales
Kennesaw State University
Comptia Security Plus 701
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