
Results-driven Healthcare Information Technology Consultant with extensive experience in healthcare IT initiatives, operational efficiency, system optimization, and digital transformation. Proven track record in analyzing healthcare workflows, business processes, and data systems to identify and implement improvement opportunities. Skilled in managing complex projects involving healthcare applications, data analytics, quality assurance, and process enhancement. Strong background in EMR/EHR platforms, healthcare operations, and ensuring compliance with healthcare regulations and data privacy requirements. Experienced collaborating with clinical, technical, and business stakeholders to drive technology-driven solutions and deliver strategic performance metrics and dashboards.
• Supported a healthcare technology modernization initiative involving the migration of legacy Interactive Voice Response (IVR) applications to a scalable Linux-based platform, improving system reliability, maintainability, and operational efficiency.
• Collaborated with business stakeholders, operations teams, and technical resources to analyze existing workflows, define future-state processes, and support digital transformation objectives.
• Developed business process flow diagrams, system workflows, wireframes, and solution designs to facilitate technology implementation and stakeholder alignment.
• Coordinated system migration activities, data integration efforts, and production deployment support to ensure business continuity during platform transition.
• Analyzed and resolved production issues, performed root-cause analysis, and implemented corrective actions to improve service availability and customer experience.
• Supported cross-functional teams in requirements gathering, solution validation, system testing, and production readiness activities.
• Contributed to process improvement initiatives by streamlining customer interaction workflows and enhancing operational support capabilities.
• Assisted in architecture planning and technology migration strategies supporting long-term platform modernization goals.
Tools & Technologies: SSIS, HP ALM, SoapUI Pro, Selenium WebDriver (Java), MKS Issue Tracker