Kimberly Rainer
Jackson,MS
Summary
Dedicated Head Cashier skilled in customer service, staff training, and inventory management. Proven ability to resolve customer inquiries and enhance team performance, ensuring efficient register operations.
Overview
11
11
years of professional experience
Work History
Head Cashier
MCDOWELL SHELL
Jackson, Ms
04.2020 - Current
- Supervised cash register operations and ensured accurate cash handling.
- Assisted customers with inquiries and resolved transaction issues.
- Coordinated training for new team members in cash register operation and stock procedures, ensuring seamless service delivery.
- Developed training program for new cashiers on customer service and register procedures, enhancing service quality.
- Monitored cash handling supply inventory and ordered supplies to maintain operational readiness.
Healthcare Customer Service Representative
Quantum 3 Media
Charlotte, North Carolina
02.2020 - 12.2025
- Assisted in checking patient's insurance eligibility prior to their appointment.
- Educated customers on insurance coverage and benefits options.
- Responded to customer inquiries about healthcare services and policies.
- Collaborated with medical staff to resolve patient issues effectively.
- Documented customer feedback for service improvement initiatives.
Presser
Martian's Cleaner
Jackson, MS
08.2015 - 10.2020
- Operated pressing machines to remove wrinkles from garments efficiently.
- Maintained a safe working environment by adhering to safety regulations and procedures.
- Collaborated with team members to maintain a clean workspace.
- Communicated with customers regarding garment care instructions and services.
- Received and processed written and verbal instructions, prints and work orders.
Education
Jim Hill School
Jackson, MS05-1991
Skills
- Cash handling
- Register operation
- Inventory management
- Staff training
- Customer service
- Retail communication
Timeline
Head Cashier
MCDOWELL SHELL
04.2020 - Current
Healthcare Customer Service Representative
Quantum 3 Media
02.2020 - 12.2025
Presser
Martian's Cleaner
08.2015 - 10.2020
Jim Hill School