Venus Peterson
brooklyn
Summary
Dynamic and results-driven professional with extensive experience at Shake Shack, excelling in quality control and customer service. Proven ability to build relationships and lead teams effectively while maintaining high standards in food safety and preparation. Recognized for problem-solving skills and a commitment to delivering exceptional dining experiences.
Overview
5
5
years of professional experience
Work History
Cook Shift Leader
Shake Shake
Manhattan
05.2023 - Current
- Monitored quality of prepared products and followed established preparation standards.
- Drove high level of sanitation and safety in cooking and food preparation areas.
- Built, strengthened and maintained cooperative relationships and oversaw performance-oriented environment.
- Met customer service standards consistently, responding quickly to special requests and concerns and maintaining exceptional standards.
Mail Carrier
USPS
Queens
11.2022 - 02.2023
- Operated postage application machinery to prepare mail for delivery.
- Loaded delivery vehicle in correct order for smooth deliveries.
- Scanned labels to confirm receipt of letters or parcels.
- Sorted mail by its final destination or area hub to help each piece arrive on time.
- Consistently met schedules for the timely collection and return of mail.
Retail Sales Associate
Kohls
Brooklyn
10.2022 - 02.2023
- Resolved customer issues using listening skills, professional attitude and problem-solving techniques.
- Handled cash and credit transactions, issued correct change and processed online orders.
- Evaluated customer needs and made appropriate product recommendations.
- Trained new employees regarding sales strategies, customer service techniques and company policies.
- Directed customers to appropriate merchandise and store locations.
- Helped maintain clean and orderly work environment.
- Uphold company standards for brand and merchandise presentation.
- Inventoried merchandise to keep accurate product counts.
Retail Sales Associate
Carters
Long Island
01.2020 - 12.2020
- Resolved customer issues using listening skills, professional attitude and problem-solving techniques.
- Maintained knowledge of current sales and promotions.
- Helped customers with refunds and product returns.
- Contacted vendors to search for out-of-stock items for customers.
- Minimized loss by watching for and recognizing security risks and active theft.
- Encouraged customers to sign up for warranties and additional services.
Education
High School Diploma - General
UFTSCS
Brooklyn, NYSkills
- Problem-solving
- Multitasking
- Relationship building
- Teamwork and leadership
- Task prioritization
- Quality control
- Food preparation
- Recipe development
- Food safety
- Customer service
- Effective communication
- Kitchen organization
- Attention to detail
- Team collaboration
Languages
English, Fluent
Timeline
Cook Shift Leader
Shake Shake
05.2023 - Current
Mail Carrier
USPS
11.2022 - 02.2023
Retail Sales Associate
Kohls
10.2022 - 02.2023
Retail Sales Associate
Carters
01.2020 - 12.2020
High School Diploma - General
UFTSCS
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