Venus Seay
GA
Summary
Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.
Overview
12
12
years of professional experience
Work History
Case Manager to Customer Service Administrator
Riockdale Count DHS DFCS
10.2022 - 06.2024
- Customer Service assisted needy families and the homeless
- Helping and Accommodate them achieve a better quality of life
Customer Service Remote
Amazon
02.2018 - 06.2021
- Cross trained in multiple departments to know all company need
- Analyzed and updated all necessary changes to Customer account
- Processed customer service requests via phone support and email
- Customized CRM using the most up-to-date tools (i.e., workflow
- Noted customer correspondence in CRM to track requests, probe
- Properly diagnosed customer needs and proactively educated the benefits of company products and services
- Audited internal data and processes to identify and manage ini business performance
- Recommended metrics and models based on observed trends Worked with internal teams to understand business needs
- Proactively educated the benefits of company products and services
Receptionist
Lueveone’s Beauty Salon
05.2012 - 11.2017
- Answered phones and set appointments for clients
- Performed ad assisted in executing business solutions
- Successfully entered data into company database and validat company information for tax purposes
- Bookkeeper
Education
Sports Administration
Georgia State University
01.2025
Salesforce Business analyst
09.2022
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Organization and multitasking
Timeline
Case Manager to Customer Service Administrator
Riockdale Count DHS DFCS
10.2022 - 06.2024
Customer Service Remote
Amazon
02.2018 - 06.2021
Receptionist
Lueveone’s Beauty Salon
05.2012 - 11.2017
Sports Administration
Georgia State University
Salesforce Business analyst
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