VERA ADIOLE
Hermittage,TN
Summary
Customer Care Professional experienced in delivering exceptional support in high-volume environments. Resolved customer concerns through effective communication and problem-solving skills while maintaining positive experiences in healthcare support. Motivated to embrace new challenges with a strong work ethic and adaptability.
Overview
15
15
years of professional experience
Work History
Representative 11 Operations
CVS
Woonsocket, Rhode Island
10.2022 - 05.2026
- Reviewed case documentation from fax, email, and phone to ensure accuracy and completeness.
- in a call center environment.
- Collaborated with team members on Microsoft Teams to streamline communication and enhance project coordinations.
- Processed calls using CVS systems and documented case details accurately.
- Escalated complex issues to pharmacists, supervisors, and support teams.
- Coordinated with internal departments to support service requests and follow-up.
Customer Care Representative
Xtend Healthcare
Nashville, TN
02.2021 - 03.2021
- Converted incoming calls into booked service appointments, enhancing customer experience in high-volume call environment.
- Converted incoming calls into booked service appointments and provided responsive customer support in a high-volume call environment.
- Resolved customer concerns using scripted response plans and product/service knowledge, consistently meeting quality targets.
Resident Assistant
The Waterford
Hermittage, TN
06.2016 - 06.2017
- Maintained clean, organized, safe environment, enhancing resident comfort and quality of life.
- Supported residents in physical and mental activities, mobility, personal hygiene, and daily living tasks to promote overall well-being.
- Communicated with residents and supported diverse individuals with patience, professionalism, and respect.
- Communicated effectively with residents, providing support to diverse individuals with patience and respect.
Caregiver
Rita's Care At Home
Nashville, TN
08.2012 - 08.2013
- Provided compassionate daily support while maintaining safe and well-organized living environments.
- Monitored and reported changes in clients' physical, emotional, mental, and behavioral conditions to ensure appropriate care adjustments.
- Observed and communicated changes in clients' physical, emotional, mental, and behavioral conditions.
- Provided transportation for clients to grocery shopping, medical appointments, and essential errands to enhance their independence and access to services.
- Coordinated communication of concerns and challenges with family members and staff to maintain continuity of care and support client well-being.
Warehouse Associate
Ingram Book
La Vergne, TN
08.2011 - 08.2012
- Picked, packed, labeled, and prepared daily shipments to consistently meet production targets.
- Moved inventory using pallet jacks and special-purpose equipment and organized products in staging and storage areas.
- Moved inventory with pallet jacks and specialized equipment, organizing products efficiently in staging and storage areas.
Sales Associate
Walmart Neighborhood Market
Nashville, TN
06.2011 - 06.2012
- Assisted customers by explaining product features, answering questions, and clarifying product and policy information to enhance customer experience.
- Created appealing merchandise displays and supported sales goals by organizing new and overstocked products.
- Collaborated with coworkers and management to streamline sales-processing tasks and achieve daily sales targets.
Education
GED -
South Delta High School
Rolling Fork, MSNo Degree - Medical Assistant
Brightwood Career Institute
Nashville, TNSkills
- Inbound & Outbound Calls
- Appointment Scheduling
- Complaint resolution
- Case documentation
- Data Entry & Research
- Team Collaboration
- Problem solving
- Active listening
- Customer relations
- Case Documentation
Personal Information
Title: Customer Care Representative | Customer Service | Healthcare Support
Timeline
Representative 11 Operations
CVS
10.2022 - 05.2026
Customer Care Representative
Xtend Healthcare
02.2021 - 03.2021
Resident Assistant
The Waterford
06.2016 - 06.2017
Caregiver
Rita's Care At Home
08.2012 - 08.2013
Warehouse Associate
Ingram Book
08.2011 - 08.2012
Sales Associate
Walmart Neighborhood Market
06.2011 - 06.2012
GED -
South Delta High School
No Degree - Medical Assistant
Brightwood Career Institute