Vera Culev
Riverview
Summary
Customer service professional with history of delivering bilingual support and ensuring client satisfaction. Known for resolving issues efficiently and improving customer experiences. Team oriented and adaptable, excelling in communication and problem solving.
Banking professional prepared for Teller role, bringing valuable experience in handling financial transactions and ensuring customer satisfaction. Consistently recognized for reliability and flexibility in adapting to changing needs. Skilled in cash handling, customer service, and maintaining accurate records, with collaborative approach and results-driven mindset.
Overview
11
11
years of professional experience
Work History
Brand Manager - Ecommerce and Digital Marketing
Covington Co
Spokane, WA
08.2019 - 03.2026
- Developed and executed digital marketing strategies to enhance brand visibility across e-commerce platforms.
- Analyzed customer data and market trends to drive targeted campaigns and improve engagement metrics.
- Collaborated with cross-functional teams to optimize product listings and enhance user experience on websites.
- Managed social media channels, creating content that aligned with brand voice and increased audience interaction.
- Led initiatives to streamline online sales processes, resulting in improved conversion rates and customer satisfaction.
- Optimized website performance through code reviews and debugging, improving loading times significantly.
- Designed responsive websites using HTML, CSS, and JavaScript to enhance user experience.
- Managed project timelines and deliverables while ensuring adherence to client specifications.
- Conducted user testing sessions to gather feedback, informing iterative design improvements for enhanced usability.
- Created custom e-commerce solutions, increasing online sales for multiple clients.
- Implemented SEO strategies to increase organic traffic and improve search engine rankings for client websites.
Travel Agent
GLOBAL Discovery Vacations
Spokane, WA
02.2023 - 09.2025
- Designed personalized travel itineraries based on client preferences and budget constraints.
- Coordinated logistics for group travel, including accommodations, transportation, and activities.
- Researched and recommended destinations, ensuring compliance with current travel regulations and advisories.
- Utilized booking systems to secure reservations for flights, hotels, and activities efficiently.
- Provided expert advice on travel destinations, visa requirements, and local attractions.
- Maintained up-to-date knowledge of industry trends and emerging travel technologies.
- Collaborated with vendors to negotiate pricing and secure competitive rates for clients.
- Implemented customer feedback mechanisms to enhance service quality and client satisfaction.
- Increased revenue through the upselling of travel packages, insurance policies, and additional services.
Receptionist /Junior Accountant
Transport Equipment
Spokane, WA
02.2016 - 04.2016
- Managed incoming calls and directed inquiries to appropriate departments.
- Scheduled appointments and coordinated logistics for client meetings.
- Maintained organized records of customer interactions and transactions.
- Assisted with inventory management and ensured office supplies availability.
- Processed incoming mail and distributed correspondence efficiently.
- Handled cash transactions and maintained sales and payments records accurately.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring discrepancies were immediately addressed.
Bank Teller
Progressions Credit Union
Spokane, WA
02.2015 - 10.2015
- Processed customer transactions accurately and efficiently, ensuring compliance with credit union policies.
- Assisted customers with account inquiries and resolved issues promptly to enhance satisfaction.
- Managed cash drawer, maintaining accurate records and balancing at end of shift.
- Collaborated with team members to streamline operations, reducing wait times for customers.
- Conducted regular audits of cash handling procedures to ensure adherence to security protocols.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Education
High School Diploma -
North Central High School
Spokane, WASkills
- Itinerary planning
- Travel industry expertise
- High volume environments
- Travel research
- Fluent bilingualism
- Customer service
- Problem-solving
- Russian translation
- Active listening
- Critical thinking
- Data entry
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Languages
Russian
Native or Bilingual
Timeline
Travel Agent
GLOBAL Discovery Vacations
02.2023 - 09.2025
Brand Manager - Ecommerce and Digital Marketing
Covington Co
08.2019 - 03.2026
Receptionist /Junior Accountant
Transport Equipment
02.2016 - 04.2016
Bank Teller
Progressions Credit Union
02.2015 - 10.2015
High School Diploma -
North Central High School