Vera Gurskaia
Hickory
Overview
5
5
years of professional experience
Work History
Behavioral Technician BT
Compleat Kidz
Hickory
2024.09 - 2025.11
- Completed 40 hours rbt training course.
- Conducted data collection and analysis to track client progress over time.
- Delivered one-on-one therapy sessions focusing on communication and social skills.
- Assisted in developing training materials for staff and family education programs.
Front Desk Receptionist
Romans Empire Handyman Services
Lincolnton
2023.01 - 2024.08
- Greeted clients warmly and professionally upon arrival at the service center.
- Managed phone calls, directing inquiries to appropriate personnel effectively.
- Scheduled appointments for handyman services, optimizing daily workflow and availability.
- Assisted clients with paperwork and service requests, ensuring clear communication.
Online Fulfillment/Customer Service Representative
Kohl's
West Springfield
2020.08 - 2022.12
- Order processing
- Picking and Packing
- Shipping orders
- Assisted customers with inquiries and resolved issues effectively.
Education
Associate's degree - Business
STCC
Springfield, MA05.2024
High school diploma -
WSHS
West Springfield, MA06.2021
Skills
- Customer service
- Order processing
- Data analysis
- Communication strategies
- Order fulfillment
- Retail analytics
- Behavioral analysis
- Problem solving
Timeline
Behavioral Technician BT
Compleat Kidz
2024.09 - 2025.11
Front Desk Receptionist
Romans Empire Handyman Services
2023.01 - 2024.08
Online Fulfillment/Customer Service Representative
Kohl's
2020.08 - 2022.12
Associate's degree - Business
STCC
High school diploma -
WSHS