VERA HENDRIKS
Summary
With a strong focus on hospitality and customer service, I carry a solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully having handled high-volume desk responsibilities and call management with an upbeat energy and attitude, I treat guests and their experiences as the focal point of my work.
Overview
6
6
years of professional experience
Work History
Receptionist/Housekeeper
Madame Isabelle's House
04.2024 - 09.2024
- Greeted incoming guests and customers professionally and provided friendly, knowledgeable assistance about the hostel and the city.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from potential guests seeking information.
- Supported front desk efficiency by performing clerical tasks such as data entry, photocopying, and scanning of IDs and documents.
- Corresponded with guests through email
- Handled reservations, check ins, and checkouts
- Cleaned dorm and privates rooms and reset them for the coming guests.
- Hosted events for guests to maintain a social atmosphere for travelers.
Receptionist
India House Hostel
12.2021 - 02.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed and made reservations, communicated with guests, and checked guests in and out efficiently in a high volume environment
- Provided a friendly and welcoming environment for domestic and international travelers, often dealing with communication and language barriers
- Answered the phone promptly and provided the necessarily information to potential guests
- Handled general maintenance and upkeep while on shift including overseeing the common area and various issues with rooms.
- Handled cash transactions and maintained sales and payments records accurately.
- While on shift, acted as the sole charge for a 186 bed hostel, including during excessively busy times such as Mardi Gras.
Housekeeper
Hostel Cat
09.2021 - 12.2021
- Managing the day to day cleaning and upkeep of a popular Las Vegas hostel
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Overnight Supervisor
Whole Foods Market
09.2020 - 10.2021
- Managing the overnight team consisting of a receiver and grocery team members in taking in and stocking nightly deliveries
- Overseeing the arrivals and unloading of trucks ensuring the proper order and number of pallets were received; ensuring invoices were properly completed and sent
- Taking note and relaying out of stock, over ordered, or undelivered items to the department's buyer
- Separating and organizing business-weekly promotional items off of pallets for upcoming displays
- Ensuring all team members have proper breaks and communicating each night's schedule and the delegation of tasks to each individual
- Training and assisting new team members
- Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
- Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
- Relaying all updates to the morning shift lead and communicating with the morning staff anything that needs to be done rolling over into the day crew's tasks
- Making sure all shelves, displays, and cases remain well stocked, rotated, and presentable
Store Associate
SNAP! It's Vintage
07.2019 - 09.2020
- Handling new inventory
- Researching and pricing new items and putting them out on the floor
- Assisting with meetings with consigners
- Inputting new inventory into the computer system
- Maintaining an aesthetic, visually appealing store
- Putting new items out where they would be highlighted and advertised to potential buyers
- Changing out store displays seasonally, for special events, and weekly to highlight new merchandise
- Cleaning glass displays, floors, and surfaces to maintain a clean and orderly space
- Cashier
- Customer service and helping customers find specific decade based fashion and clothing for events
Store Associate
Nature's Nectar
03.2019 - 07.2019
- Customer service
- Up-selling drink add-ins and supplements
- Maintaining a calm and collected composure while handling large quantities of customers and orders at a time
- Making smoothies and smoothie bowls to standard including customizations
- Cleaning and closing the store
Scanner
Goesman and Hollis
07.2018 - 03.2019
- Scanning closed law files and organizing them into the computer system
- Organizing and filing documents
Education
High School Diploma -
Clearway Alternative High School
Nashua, NH06-2020
Skills
- Organization skills
- Time management
- Data entry
- Office administration
- Verbal and written communication
- Customer/Client relations
Timeline
Receptionist/Housekeeper
Madame Isabelle's House
04.2024 - 09.2024
Receptionist
India House Hostel
12.2021 - 02.2023
Housekeeper
Hostel Cat
09.2021 - 12.2021
Overnight Supervisor
Whole Foods Market
09.2020 - 10.2021
Store Associate
SNAP! It's Vintage
07.2019 - 09.2020
Store Associate
Nature's Nectar
03.2019 - 07.2019
Scanner
Goesman and Hollis
07.2018 - 03.2019
High School Diploma -
Clearway Alternative High School
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