VERA LIMOGIANNIS
Murrieta,CA
Summary
Excelling in fast-paced and ever-changing environments, successfully overseeing intricate operations and spearheading strategic endeavors. Expertise lies in problem-solving and leading teams, with a strong emphasis on optimizing processes and managing resources effectively. Eager to explore a new opportunity to leverage these adaptable skills in a stimulating and challenging industry.
Overview
16
16
years of professional experience
Work History
Director of Operations
Heart and Vascular Wellness Center
08.2024 - Current
- Collaborate with leadership in the development of performance goals and long-term operational plans
- Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration
- Set strategic goals for operational efficiency and increased productivity
- Work with accountants in the development of financial and budgetary plans
- Analyze current operational processes and performance, recommending solutions for improvement where necessary
- Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives
- Draw on relationships with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals
- Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks
- Devise strategies for ensuring the growth of programs enterprise-wide, and implement process improvements to maximize output and minimize costs
- Adhere to the company’s policies and standards, and ensure that laws and regulations are being followed
- Work closely with Human Resources to lead the team with integrity and to establish and maintain a trusting, inclusive, and productive environment
- Work on establishing a new Internal Medicine office
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
Owner
Creative Skin Solutions LLC
01.2022 - 01.2024
- Managed inventory and equipment
- Developed and implemented treatment protocols and services
- Responsible for marketing, advertising and sales
- Maintained a clean and safe environment, including relevant permits and licenses
- Performed standard skincare procedures to improve skin quality.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Designed business plan to define concept, short-term and long-term goals and strategies.
Clinical Operations Manager
Optum Murrieta
12.2020 - 10.2022
- Managed 8 employees with various personalities and from different cultures for large 2-physician practice.
- Facilitate integration of office into Optum/NAMM
- Developed processes which augmented Cozeva ratings
- Partnered with refresh team to change operating office
- Ensured regulatory compliance with timely audits, thorough documentation, and prompt corrective actions.
- Conducted performance evaluations for staff members, identifying strengths as well as areas for growth and improvement opportunities.
- Reduced operational expenses by optimizing resource allocation and managing budgets prudently.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Spearheaded change management initiatives to minimize disruption during transitions between systems or software upgrades.
- Reduced downtime during integrations by implementing comprehensive contingency plans and backup procedures.
COO/Practice Administrator
Aveon Health
05.2015 - 12.2020
- Championed a culture of continuous improvement, fostering collaboration between departments for optimal operational results.
- Led cross-functional teams to execute high-impact projects on time and within budget constraints.
- Supported business growth through strategic planning and process development.
- Streamlined operations by implementing process improvements and optimizing resource allocation.
- Made decisions with broad and positive impact on security management operations.
- Enhanced company growth by identifying new market opportunities and developing expansion strategies.
- Optimized customer experience with improved service standards, streamlined complaint resolution procedures, and enhanced internal communication systems for better response times.
- Formulated analysis assessments to make informed decisions on proposed projects.
- Verified and reconciled service charges with insurance companies and payment providers.
- Managed financial aspects of the practice, including budgeting, billing, and insurance claims processing.
- Coordinated facility maintenance to ensure a clean, comfortable environment for patients and staff members alike.
- Negotiated contracts with vendors for cost-effective procurement of medical supplies and equipment.
- Ensured compliance with industry regulations and best practices to maintain a safe and efficient work environment.
- Increased staff productivity by providing training, guidance, and performance evaluations.
- Improved employee satisfaction by implementing effective HR policies and initiatives.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Established a program for PQRS (Physician Quality Reporting System)
- Transformed practice to be CMS/MU, HIPAA, OSHA, and CPR compliant
- Enhanced credentialing and added a major payer to practice
- Upgraded billing/coding system and front/back-office operations
- Maintained all medical licenses; negotiated fees and contracted terms with major insurance plans
- Prepared and lead monthly staff meetings
- Managed Insurance contract negotiations
- Manage care
Full Time Student/Military Spouse/Homemaker
Full Time Student
04.2010 - 04.2015
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Collaborated on group projects to complete professional deliverables.
- Self-motivated, with a strong sense of personal responsibility.
Procedure Manager
Two Centers, Arizona Pain Specialists
07.2009 - 03.2010
- Managed 14 personnel in two separate offices, including RNs, scrub techs, x-ray techs, and medical assistants
- Completed performance reviews and conducted meetings to ensure teamwork and prompt resolution of issues
- Trained, mentored, scheduled, hired personnel, and performed as a floater for various roles when required
- Transformed office to a smooth running, professional environment
- Wrote and implemented policies and procedures
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste for 2 offices.
Field Marketer
Arizona Pain Specialists
05.2009 - 07.2009
- Interacted with offices to maintain and develop new accounts
- Independently planned and executed marketing ideas
- Conducted sales analysis on a weekly basis to optimize business development
- Worked with at least 12 separate medical offices per day (primary care and specialists) leading to an increase of referrals
- Established two major accounts for the center after just two months in the role
Education
Masters of Healthcare Administration - Concentration in Informatics
Capella University
225 6th St S, 9th Floor, Minneapolis, MN 5540209-2022
Bachelor of Science - Business Administration
Univeristy of Phoenix
4035 S Riverpoint Pkwy, Phoenix, AZ 8504009-2015
Certificate of Technical Studies - PM-Lean Process Certified
Management And Strategy Institute Accredited
10-2019
Certificate of Technical Studies - Business Technologist Specialist
Brookline College
11-2009
Certificate of Technical Studies - Medical Assistant
Andon A College
11-1997
Skills
- Operational efficiency
- Operations oversight
- Strategic planning and execution
- Process improvements
- Quality assurance
- Performance analysis
Languages
Spanish
Professional Working
Timeline
Director of Operations
Heart and Vascular Wellness Center
08.2024 - Current
Owner
Creative Skin Solutions LLC
01.2022 - 01.2024
Clinical Operations Manager
Optum Murrieta
12.2020 - 10.2022
COO/Practice Administrator
Aveon Health
05.2015 - 12.2020
Full Time Student/Military Spouse/Homemaker
Full Time Student
04.2010 - 04.2015
Procedure Manager
Two Centers, Arizona Pain Specialists
07.2009 - 03.2010
Field Marketer
Arizona Pain Specialists
05.2009 - 07.2009
Masters of Healthcare Administration - Concentration in Informatics
Capella University
Bachelor of Science - Business Administration
Univeristy of Phoenix
Certificate of Technical Studies - PM-Lean Process Certified
Management And Strategy Institute Accredited
Certificate of Technical Studies - Business Technologist Specialist
Brookline College
Certificate of Technical Studies - Medical Assistant
Andon A College
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