Vera Mandic
Orinda,CA
Summary
Experienced Sales Associate and organizational problem-solver with advanced supervisory, team building and customer service skills. Comfortable stepping into roles and quickly making positive changes to drive company success.
Focused on using training, clienteling and morale-building techniques to maximize employee engagement to drive performance and develop trust between the Client and the Brand.
Overview
21
21
years of professional experience
Work History
Senior Design Consultant
BoConcept
Berkeley, CA
11.2019 - 01.2022
- Created over [Number] visual concepts either by hand or with assistance of computer programs in [Year].
- Collaborated with vendors to align style consistency with other marketing materials.
- Delivered production ready graphics in HTML and CSS for all marketing assets.
- Obtained approval of concepts by submitting rough drafts to management or to client.
- Developed design deliverables that elevated, differentiated and functioned on-brand and on-strategy.
Design Consultant
Arhaus
Walnut Creek, CA
06.2016 - 05.2019
- Top performing Sales Associate in the Company and in the Store consecutively.
- Client Service Ambassador for all Escalations
- Built strong relations with Corporate Teams to best serve the Client
- Brainstormed various Design projects and proposed these strategies for client approval.
- Created custom design boards with attention to detail for visual representation, including samples of fabrics, wall finishes and flooring.
Assistant Manager
Bellesa
Walnut Creek, CA
02.2012 - 10.2015
- Increased annual sales by driving operational efficiencies and building customer rapport through trust.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Responsible for Leading the opening and closing duties
- Top performer through strong Clienteling and Client loyalty
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Sales Associate Key Holder
Chico's
Walnut Creek, CA
11.2006 - 08.2011
- Sales Leader and created Clienteling Program through exceptional service and return Clients.
- Assisted in Leading the team through sales in a top performing store in the Region
- Responsible for Opening and Closing duties
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
New Accounts Representative
Mt.Diablo National Bank
Lafayette, CA
09.2003 - 11.2007
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Presented new and additional products and services to existing customers.
- Solved customer challenges by offering relevant [Type] [Products or Services].
New Accounts Representative
Wells Fargo Bank
Danville, CA
08.2000 - 09.2003
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Presented new and additional products and services to existing customers.
- Solved customer challenges by offering relevant [Type] [Products or Services].
Education
University of Economics
Zagreb, CroatiaSkills
- Client relations
- Product and service knowledge
- Merchandising
- Business development understanding
- Team builder
- Bilingual
Timeline
Senior Design Consultant
BoConcept
11.2019 - 01.2022
Design Consultant
Arhaus
06.2016 - 05.2019
Assistant Manager
Bellesa
02.2012 - 10.2015
Sales Associate Key Holder
Chico's
11.2006 - 08.2011
New Accounts Representative
Mt.Diablo National Bank
09.2003 - 11.2007
New Accounts Representative
Wells Fargo Bank
08.2000 - 09.2003
University of Economics
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