Vera Mrsic
Atlanta,GA
Summary
Over 10 years of hospitality experience emphasizing customer service and administrative management. Strong communication and interpersonal skills developed from shown experience. Demonstrated expertise in financial management and team coordination. Proficient in research and analysis, leading strategic initiatives that boost customer engagement and drive organizational success. High proficiency in Microsoft Office products.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Alici Atlanta
03.2024 - Current
- Created weekly schedules for all employees.
- Maintained accurate records of sales transactions using point-of-sale systems, and tracked hourly and labor expenses.
- Provided administrative support to the General Manager and organized meetings and conferences with other team leads.
- Served as a point of communication between the event coordinator and clients.
Floor Manager
Six Feet Under
Atlanta, GA
07.2016 - 08.2023
- Frequent 12-hour shifts at a recognized, top-three highest-volume Atlanta restaurant, with nearly forty thousand sales days.
- Implemented new business policies for the entire organization, including responsibility for communications between the employees, and overseeing daily staff operations.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Strategist Intern
Chemistry Agency
Atlanta
01.2022 - 12.2022
- Authored multiple competitive audits weekly for clients, managing their social channels effectively, including CHOA and Five Guys.
- Crafted creative briefs for in-house production agency to guide project development.
- Designed and executed market surveys to identify and analyze customer needs.
Education
Bachelor of Arts - English Lit and Lang
Georgia Gwinnett College
Skills
- Research and analysis
- Event planning and coordination
- Customer service excellence
- Effective communication
- Financial management
- Team supervision
- Organizational effectiveness
References
- Jordan Callaway, jcallaway@chemistryagency.com, (770) 595-7872
- Victor Solano, victor@sixfeetunder.net (678) 732 - 4646
- Nico Moellering, nicom@theporchettagroup.com (404) 578 - 1457
Timeline
Assistant Manager
Alici Atlanta
03.2024 - Current
Strategist Intern
Chemistry Agency
01.2022 - 12.2022
Floor Manager
Six Feet Under
07.2016 - 08.2023
Bachelor of Arts - English Lit and Lang
Georgia Gwinnett College