Vera Wheat
New Providence,NJ
Summary
Motivated service professional with a warm personality, as well as a flexible approach. Prepared to bring abilities developed over an eight year career to a new, results driven team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server/Bartender
Lorenas Restaurant and Bar
Maplewood, New Jersey
07.2025 - Current
- Provided exceptional customer service to enhance guest dining experiences.
- Managed table assignments and coordinated seating arrangements for efficiency.
- Assisted in training new staff on restaurant policies and procedures.
- Maintained cleanliness and organization of dining area and service stations.
- Addressed customer inquiries and resolved issues to ensure satisfaction.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Server/Bartender/Events
The Hudson Rose
Nutley, NJ
07.2024 - Current
- Successfully participated in the opening of the new restaurant space.
- Prepared a variety of cocktails, following established recipes.
- Research and development for new cocktail menus, including demonstrations to managers and staff.
- Maintained a clean, organized, and properly stocked service area behind the bar.
- Worked in a variety of dining settings, including standard service, cocktail service, private events, and buyouts.
- Collaborated with event clients and event staff to ensure a high quality guest experience for private events.
Server/Events
Faubourg Montclair
Montclair, NJ
01.2022 - 05.2024
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Displayed knowledge of upscale food and beverage in order to facilitate a positive guest experience.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Provided exceptional service to a high volume of daily customers. (guest totals ranging from 100-600 people)
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Headwait/Server/Employee Training Coordinator
Bonefish Grill Restaurants
Pine Brook, NJ
01.2017 - 01.2022
- Provided excellent customer service to ensure satisfaction.
- Trained new servers on restaurant policies and procedures.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Evaluated employee performance through regular assessments and feedback sessions.
- Collaborated with management to identify training needs and program enhancements.
- Completion of back office work, including corporate spreadsheets, sales reports, inventory, and record-keeping.
- Accurate and proper handling of cash drops for restaurant revenue, and tip distribution to service staff.
Education
Bachelor of Arts - Psychology
Montclair State University
Montclair, NJ12-2023
Skills
- Food safety and allergy awareness
- Employee training and development
- POS operation and management
- Liquor, wine, and food service knowledge
- ABC Certification
- Trained in a variety of service types
- Team collaboration
- Conflict resolution
- Cash handling
- Time management
Certification
- ABC Certified
- ServSafe Certified
Timeline
Server/Bartender
Lorenas Restaurant and Bar
07.2025 - Current
Server/Bartender/Events
The Hudson Rose
07.2024 - Current
Server/Events
Faubourg Montclair
01.2022 - 05.2024
Headwait/Server/Employee Training Coordinator
Bonefish Grill Restaurants
01.2017 - 01.2022
Bachelor of Arts - Psychology
Montclair State University