Veranique Qualls
Summary
Distinguished in patient care and emergency response, I enhanced patient satisfaction and reduced wait times at HMC. My expertise includes pediatric care and medical documentation, alongside a proven ability to manage high-stress situations with professionalism. My commitment to healthcare excellence is demonstrated through significant contributions to team efficiency and patient service quality.
Overview
16
16
years of professional experience
Work History
Ambulance Driver
Ablecare Mobility
12.2024 - Current
- Improved patient care by coordinating with emergency medical technicians and following established protocols during ambulance transport.
- Ensured timely arrivals at hospitals by maintaining open communication with dispatchers and adhering to strict transport schedules.
- Maintained professional demeanor during high-stress situations, effectively managing emotions while providing quality care to patients in need.
- Collaborated effectively with first responders on scene to quickly assess patients'' needs and determine the most efficient transport methods.
Mobility Driver
Mv Transportation Inc.
05.2021 - 12.2024
- Handled emergency situations calmly and efficiently, prioritizing passenger safety above all else.
- Facilitated positive relationships with local businesses and organizations by providing reliable transportation services for their employees or clients.
- Contributed to a positive work environment by communicating effectively with coworkers, supervisors, and other staff members.
- Completed daily logs and reports to track mileage, fuel consumption, and any incidents or concerns.
- Provided excellent customer service by assisting passengers with mobility needs and answering questions about routes or schedules.
- Developed rapport with regular passengers by demonstrating consistent professionalism, kindness, and respect for their individual needs.
- Enhanced company reputation through professional conduct, excellent driving skills, and a commitment to meeting the needs of all passengers.
Senior Medical Secretary
HMC
09.2008 - 09.2021
- Decreased wait times for patients, effectively prioritizing urgent cases and managing physician schedules accordingly.
- Streamlined office operations for increased efficiency, organizing medical records and maintaining patient confidentiality.
- Optimized practice revenue generation by analyzing financial reports and identifying areas of improvement in billing procedures or collection efforts.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and follow-up procedures.
- Reduced administrative errors by creating comprehensive training materials for new medical secretary staff members.
- Expedited insurance claim processing for timely reimbursements, verifying coverage details and submitting accurate documentation.
- Streamlined inventory management processes within the clinic setting, reducing costs associated with overstocked supplies or expired medications.
- Assisted in accurate diagnostic coding for billing purposes, collaborating closely with medical providers to ensure proper documentation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained current and accurate medical records for patients.
- Registered new patients in electronic medical records prior to appointment scheduling.
Education
High School Diploma -
Walton High School
The Bronx, NY06-1991
Skills
- Patient care
- Emergency response
- Pediatric care
- Scene management
- Patient care techniques
- Healthcare regulations
- Medical equipment operation
- Medical team consultation
- Medical documentation
Timeline
Ambulance Driver
Ablecare Mobility
12.2024 - Current
Mobility Driver
Mv Transportation Inc.
05.2021 - 12.2024
Senior Medical Secretary
HMC
09.2008 - 09.2021
High School Diploma -
Walton High School
Similar Profiles
Nabaraj KhattriNabaraj Khattri
Personal Care Assistant at ABLECARE StaffingPersonal Care Assistant at ABLECARE Staffing
Dorothy Burton HodgesDorothy Burton Hodges
Consumer Advocate at Motorola Mobility, Motorola Mobility TransformationConsumer Advocate at Motorola Mobility, Motorola Mobility Transformation
Sadhan Sathyamurthy Sadhan Sathyamurthy null
Lead HRBP at Switch Mobility & OHM Global Mobility (EV division of Ashok Leyland)Lead HRBP at Switch Mobility & OHM Global Mobility (EV division of Ashok Leyland)