Summary
Overview
Work History
Education
Skills
Languages
Certification
Work Availability
Timeline
Generic

Verdieu Saint Hilaire

Kissimmee,FL

Summary

Accomplished Security Officer with expertise in surveillance systems and superior customer service at Westgate Vacation Villas Resort & Spa. Proven track record in risk assessment and crisis management, enhancing guest safety by 30%. Adept at conflict de-escalation and emergency response, ensuring a secure and welcoming environment.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Security Officer

Westgate Vacation Villas Resort & Spa
Kissimmee, Florida
07.2016 - 07.2024
  • Monitored property to ensure guest safety and security at a resort environment.
  • Conducted regular patrols to identify and address potential safety hazards.
  • Assisted guests with security inquiries and provided friendly customer service.
  • Responded promptly to incidents, ensuring proper reporting procedures were followed.
  • Utilized surveillance systems to monitor activities across the resort premises.
  • Verified photo IDs and tickets to allow guests passage.
  • Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.

Material Handler

Amazon Fulfillment
Davenport , FL
01.2017 - 02.2018
  • Operated material handling equipment to transport goods efficiently.
  • Sorted and organized inventory to maintain proper warehouse flow.
  • Loaded and unloaded shipments according to safety protocols.

Customer Service Representative

Phoenix Market
Orlando, FL
02.2014 - 01.2018
  • Assisted customers by answering inquiries and providing product information.
  • Processed customer orders using company software and databases.
  • Resolved customer complaints through effective communication and problem-solving skills.

Delivery Driver

Federal Express
Orlando, FL
03.2015 - 03.2017
  • Delivered packages efficiently and accurately to customers across designated routes.
  • Inspected vehicles for safety and operational readiness before each shift.
  • Communicated effectively with dispatch regarding delivery status and route changes.
  • Managed time effectively to ensure timely deliveries within scheduled windows.

Education

Some College (No Degree) - Accounting

Center For Diplomatic And International Studies
Haiti
06-2009

High School Diploma -

Antony School
Haiti
07-2006

Skills

  • Surveillance systems
  • Emergency response
  • Patrol procedures
  • Security reporting
  • ID verification
  • Risk assessment
  • Customer relationship management
  • Crisis management
  • Investigation documentation
  • Security screenings
  • Firearms expert
  • General security
  • Report writing
  • Law enforcement background
  • Superior customer service
  • Conflict de-escalation
  • Alarm monitoring

Languages

English
Professional
French
Professional

Certification

Class D License

CPR Certificate

Music Certificate

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Material Handler

Amazon Fulfillment
01.2017 - 02.2018

Security Officer

Westgate Vacation Villas Resort & Spa
07.2016 - 07.2024

Delivery Driver

Federal Express
03.2015 - 03.2017

Customer Service Representative

Phoenix Market
02.2014 - 01.2018

Some College (No Degree) - Accounting

Center For Diplomatic And International Studies

High School Diploma -

Antony School

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