Verginio M Paes
Middletown
Summary
Dedicated and driven professional possessing outstanding interpersonal skills, with a natural ability to collaborate effectively with team members. Highly motivated, detail-oriented, focus and well organized.
Overview
15
15
years of professional experience
Work History
Universal Banker/ Fraud Associate
M & T Bank
Litchfield/Torrington, CT
01.2022 - Current
- Develop tools or recommendations to help the bank increase productivity and efficiency when handling fraud cases.
- Ability to file reports and lock down accounts in a timely manner to minimize risk for the bank.
- Assisted clients with account openings, transactions, and inquiries to enhance customer satisfaction.
- Provided comprehensive support for loan processing, ensuring accuracy and compliance with regulations.
- Analyzed transaction data to identify suspicious activities and mitigate potential fraud risks.
- Collaborated with cross-functional teams to implement effective fraud detection strategies and enhance operational efficiency.
Customer Service Representative
Eastern Account Systems
Brookfield, CT
01.2018 - 01.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed billing adjustments and account updates accurately to ensure customer satisfaction.
- Managed high-volume calls while maintaining professionalism and efficiency in responses.
Service Associate
Mcdonald's Corporation
Watertown, CT
01.2017 - 01.2020
- Delivered exceptional customer service in high-volume environments, ensuring satisfaction and repeat business.
- Trained new team members on operational procedures and customer engagement techniques.
- Implemented process improvements that enhanced service speed during peak hours.
Cashier Associate
Kmart Corporation
Watertown, CT
01.2015 - 01.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and returns, enhancing satisfaction.
- Maintained accurate cash drawer balance throughout shifts to ensure accountability.
Desk Clerk
American Financial Solutions
Waterbury, CT
01.2011 - 01.2014
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Successfully entered date into systems
Education
Associate's in Applied Science - OTA
Lincoln College of New England
Southington, CT01.2015
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Naugatuck Valley Community College
Waterbury, CT01.2013
Skills
- Data entry
- File management
- Customer service
- Organizational skills
- Process improvement
- Data analysis
- Team collaboration
- Time management
- Communication skills
- Client relations
- Problem solving
Timeline
Universal Banker/ Fraud Associate
M & T Bank
01.2022 - Current
Customer Service Representative
Eastern Account Systems
01.2018 - 01.2022
Service Associate
Mcdonald's Corporation
01.2017 - 01.2020
Cashier Associate
Kmart Corporation
01.2015 - 01.2017
Desk Clerk
American Financial Solutions
01.2011 - 01.2014
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Naugatuck Valley Community College
Associate's in Applied Science - OTA
Lincoln College of New England
Section name
If there is any other information that may be required please feel free to reach out via text, call, or email.