Verlen Davis
Buffalo,NY
Summary
Highly skilled Loan Specialist with expertise in data accuracy and security. Hardworking professional with over 10 years of assisting clients, scheduling payments and reviewing credit histories. Knowledgeable in all credit procedures.
Overview
15
15
years of professional experience
Work History
Loss Mitigation Specialist
M and T Bank
06.2020 - Current
- Reviewing several mortgage loan types for avenues to bring customer current
- Quoting payment prices and modifying existing mortgage loans Training some new hires on existing procedures
- Communicating with several departments to proactively help loans.
- Worked with various lenders to find best deal for 100 homebuyers per month.
Dispatching Vehicles to Carriers for Transport After the Online Auction Is Complete
ACV Auctions
07.2019 - 04.2020
- Regulate Cost and cycle time for delivery
- Maintain carrier compliance with ACV standards
- Work with internal departments to resolve pending issues.
- Improved customer satisfaction by providing timely and efficient vehicle transportation services.
- Enhanced daily productivity through meticulous organization of paperwork related to vehicle pick-up/drop-off schedules and assignments.
Advocating on Behalf of Members to Ensure They Are Using in Network Physicians and Services
United Healthcare
02.2019 - 07.2019
- Processing and appealing medical and pharmacy claims
- Following up with members for efficient resolution to issues
- Spoke with over 50 Customers within a shift regarding benefits.
Intelligenthome Specialist
Time Warner Cable/Spectrum
03.2014 - 02.2019
- Speaking with customers to assist with technical support of their home security system
- Troubleshoot and resolve issues with window/door sensors and internet connectivity to system
- Offering new devices to customer as needed
- Coaching of new hires to help them learn systems and handle customer interactions.
- Developed strong client relationships through consistent communication and attentive service.
Office of the President/Customer Service
Key Bank
04.2012 - 03.2014
- Speaking with customers about their accounts, reviewing transactions and policies with bank, offering new products to them that may suit their needs
- Disputing unauthorized or fraudulent transactions
- Assisting teaching and coaching new hires on how to utilize systems and read accounts along with how to interact with customer.
Collector II
HSBC Bank USA
11.2010 - 04.2012
- Collect on past due auto loans, credit cards, checking accounts, Business lines of credit to resolve debt
- Special projects such as working with international customers to resolve and investigate potential money laundering.
Collector II
P and B Capital Group LLC
07.2009 - 11.2010
- Collect on past due Auto loans, credit cards, checking accounts
- Set up payment arrangements to resolve debt.
- Streamlined debt collection processes for increased efficiency in the workplace.
- Enhanced company reputation by professionally handling sensitive financial matters.
Education
Business management -
Erie Community College
Buffalo, NYNursing program -
Trocaire College
Buffalo, NY01.2009
High School Diploma -
South Park High School
Buffalo, NY06.2008
Skills
- 8 years of customer service
- 4 years of coaching and conveying information to new hires
- Effective about use with Microsoft office tools and features
- Looking for any potential Administrative, Quality, Operations role
- Looking for career opportunities and longevity
- 6 years of banking/financial/data experience
- Portfolio Management
- Collections experience
- Disputing credit entries
- Loan Modification
- Submitting files
- Negotiation expertise
- Mortgage servicing understanding
- Coordinating records
- Data Interpretation
Timeline
Loss Mitigation Specialist
M and T Bank
06.2020 - Current
Dispatching Vehicles to Carriers for Transport After the Online Auction Is Complete
ACV Auctions
07.2019 - 04.2020
Advocating on Behalf of Members to Ensure They Are Using in Network Physicians and Services
United Healthcare
02.2019 - 07.2019
Intelligenthome Specialist
Time Warner Cable/Spectrum
03.2014 - 02.2019
Office of the President/Customer Service
Key Bank
04.2012 - 03.2014
Collector II
HSBC Bank USA
11.2010 - 04.2012
Collector II
P and B Capital Group LLC
07.2009 - 11.2010
Business management -
Erie Community College
Nursing program -
Trocaire College
High School Diploma -
South Park High School
Similar Profiles
Knarik Inna AghajanyanKnarik Inna Aghajanyan
Customer Service Representative III at HomeStreet Bank Bank, formerly Bank of OswegoCustomer Service Representative III at HomeStreet Bank Bank, formerly Bank of Oswego
Simona CorbinSimona Corbin
Lead Teller/Associate Banker at Klein Bank merged to Amegy BankLead Teller/Associate Banker at Klein Bank merged to Amegy Bank
Frank Gracia IIIFrank Gracia III
Preferred Bank Advisor at Western Alliance Bank (Alliance Bank of Arizona & Bridge Bank)Preferred Bank Advisor at Western Alliance Bank (Alliance Bank of Arizona & Bridge Bank)