Summary
Overview
Work History
Education
Skills
Timeline
Generic

Verlen Davis

Buffalo,NY

Summary

Highly skilled Loan Specialist with expertise in data accuracy and security. Hardworking professional with over 10 years of assisting clients, scheduling payments and reviewing credit histories. Knowledgeable in all credit procedures.

Overview

15
15
years of professional experience

Work History

Loss Mitigation Specialist

M and T Bank
2020.06 - Current
  • Reviewing several mortgage loan types for avenues to bring customer current
  • Quoting payment prices and modifying existing mortgage loans Training some new hires on existing procedures
  • Communicating with several departments to proactively help loans.
  • Worked with various lenders to find best deal for 100 homebuyers per month.

Dispatching Vehicles to Carriers for Transport After the Online Auction Is Complete

ACV Auctions
2019.07 - 2020.04
  • Regulate Cost and cycle time for delivery
  • Maintain carrier compliance with ACV standards
  • Work with internal departments to resolve pending issues.
  • Improved customer satisfaction by providing timely and efficient vehicle transportation services.
  • Enhanced daily productivity through meticulous organization of paperwork related to vehicle pick-up/drop-off schedules and assignments.

Advocating on Behalf of Members to Ensure They Are Using in Network Physicians and Services

United Healthcare
2019.02 - 2019.07
  • Processing and appealing medical and pharmacy claims
  • Following up with members for efficient resolution to issues
  • Spoke with over 50 Customers within a shift regarding benefits.

Intelligenthome Specialist

Time Warner Cable/Spectrum
2014.03 - 2019.02
  • Speaking with customers to assist with technical support of their home security system
  • Troubleshoot and resolve issues with window/door sensors and internet connectivity to system
  • Offering new devices to customer as needed
  • Coaching of new hires to help them learn systems and handle customer interactions.
  • Developed strong client relationships through consistent communication and attentive service.

Office of the President/Customer Service

Key Bank
2012.04 - 2014.03
  • Speaking with customers about their accounts, reviewing transactions and policies with bank, offering new products to them that may suit their needs
  • Disputing unauthorized or fraudulent transactions
  • Assisting teaching and coaching new hires on how to utilize systems and read accounts along with how to interact with customer.

Collector II

HSBC Bank USA
2010.11 - 2012.04
  • Collect on past due auto loans, credit cards, checking accounts, Business lines of credit to resolve debt
  • Special projects such as working with international customers to resolve and investigate potential money laundering.

Collector II

P and B Capital Group LLC
2009.07 - 2010.11
  • Collect on past due Auto loans, credit cards, checking accounts
  • Set up payment arrangements to resolve debt.
  • Streamlined debt collection processes for increased efficiency in the workplace.
  • Enhanced company reputation by professionally handling sensitive financial matters.

Education

Business management -

Erie Community College
Buffalo, NY

Nursing program -

Trocaire College
Buffalo, NY
01.2009

High School Diploma -

South Park High School
Buffalo, NY
06.2008

Skills

  • 8+ years of customer service
  • 4+ years of coaching and conveying information to new hires
  • Effective about use with Microsoft office tools and features
  • Looking for any potential Administrative, Quality, Operations role
  • Looking for career opportunities and longevity
  • 6+ years of banking/financial/data experience
  • Portfolio Management
  • Collections experience
  • Disputing credit entries
  • Loan Modification
  • Submitting files
  • Negotiation expertise
  • Mortgage servicing understanding
  • Coordinating records
  • Data Interpretation

Timeline

Loss Mitigation Specialist

M and T Bank
2020.06 - Current

Dispatching Vehicles to Carriers for Transport After the Online Auction Is Complete

ACV Auctions
2019.07 - 2020.04

Advocating on Behalf of Members to Ensure They Are Using in Network Physicians and Services

United Healthcare
2019.02 - 2019.07

Intelligenthome Specialist

Time Warner Cable/Spectrum
2014.03 - 2019.02

Office of the President/Customer Service

Key Bank
2012.04 - 2014.03

Collector II

HSBC Bank USA
2010.11 - 2012.04

Collector II

P and B Capital Group LLC
2009.07 - 2010.11

Business management -

Erie Community College

Nursing program -

Trocaire College

High School Diploma -

South Park High School
Verlen Davis