Verlena Ridgley
Havre de Grace,MD
Summary
Energetic Guest Services Manager with over 5 years of hospitality experience, excelling in team leadership and customer satisfaction. Responsible for the daily operations of guest services.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Guest Services Manager
Abbey burger
Havre de Grace, US
06.2021 - 10.2023
- Bar cleaning
- Cocktail preparation
- Cash handling
- Time management
- Pos management
- Mixing and serving alcoholic beverages
- Ability to manage difficult customers
Breakfast Bar Attendant
Spring Hill Suites
Edgewood, US
09.2022 - 01.2023
- Manage the buffet
- Clean tables in between guests
- Prepare and clean beverage dispensers
- Replenish items throughout the meal
- Order and maintain inventory
Shift Supervisor
CVS Health
Havre de Grace, US
11.2020 - 01.2021
- Ensuring customer service: Providing excellent customer service and handling customer relations issues
- Following company policy: Handling customer relations issues in accordance with company policy
- Receiving deliveries
- Quality-checking goods
- Completing opening and closing duties: Setting up registers, checking products, and other opening and closing procedures
Visual Merchandiser/Sales Associate
Target
Abingdon, US
06.2016 - 10.2019
- Merchandise presentation: Merchandising products according to brand guidelines and seasonal trends
- Inventory management: Monitoring and replenishing display inventory
- Experience working with vendors or in the retail sales team
- Keeping up to date with brand and design trends and research into customer behavior
Cashier
Davco Restaurants
Aberdeen, US
07.2015 - 05.2016
- Operate a cash register
- Take and complete drink orders for guests
- Food preparation
- Stocks restaurant and lobby area as needed
- Other duties as required or assigned
Education
High school diploma -
Aberdeen High School
Aberdeen05.2016
Skills
- Shift Management
- Merchandising
- Food Service
- Food Safety
- Retail Sales
- Host/Hostess
- Upselling
- Time Management
- Cashiering
- Retail Management
- Inventory Control
- Bartending
- Cash Handling
- Assistant Manager Experience
Certification
- Bartender License
- Food Handler Certification
- ServSafe
Personal Information
Authorized To Work: US
Timeline
Breakfast Bar Attendant
Spring Hill Suites
09.2022 - 01.2023
Guest Services Manager
Abbey burger
06.2021 - 10.2023
Shift Supervisor
CVS Health
11.2020 - 01.2021
Visual Merchandiser/Sales Associate
Target
06.2016 - 10.2019
Cashier
Davco Restaurants
07.2015 - 05.2016
High school diploma -
Aberdeen High School