Summary
Overview
Work History
Education
Skills
Timeline
Generic

Verlesia Sims

Tuscaloosa,AL

Summary

Compassionate Certified nursing assistant accustomed to working with physically challenged bedridden and memory-impaired patients. Exceptionally talented at providing social and emotional support to improve patient moral and increase comfort. Proficient in assisting patients with daily hygiene, including showering and incontinence care. Also, Quality-driver quality Inspector bringing over a ear of manufacturing experience in warehouse and factory environments. Accustomed to long hours or sorting products and preparing shipments. Trained in equipment use, troubleshooting and repairs Also. Detail-oriented Housekeeper well-known for thorough and detailed cleaning services Reliable and quick-paced worker with excellent attention to detail. Offering strong record of industry performance rooted in integrity and hard work. Also, Talented remote Customer Service Agent with background communicating with customers. Highly skilled at answering questions and providing information. Expert at handling difficult situations smoothly for excellent customer experiences and top reviews. Highly efficient and productive working remotely.

Overview

9
9
years of professional experience

Work History

Results Solutions
09.2019 - Current
  • Responsible for answering phone calls from current, past, and prospective customers
  • Answered their questions, provided pre-authorization for medical treatment, and provided them with information about co-payments and related inquiries.

Production Worker

Smp
Tuscaloosa, AL
09.2019 - 06.2020
  • Set up and operated production equipment according to daily work orders and safety procedures
  • Assessed materials, parts, and products for conformance with quality control requirements and production specifications.

Certified Nursing Assistant

Glen Haven Manor
Tuscaloosa, AL
06.2018 - 06.2019
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
  • Managed and maintained patient rooms, shared-living areas and nursing stations
  • Responded to patient alarms and needs-assessment requests to identify course of treatment
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.

Customer Service Representative

InfoCision
Tuscaloosa, AL
03.2015 - 03.2017
  • Documented conversations with customers to track requests, problems and solutions
  • Assisted customers in making payments on accounts and setting up payment plans.

Education

Some College (No Degree) -

Shelton State Community College
06.2021

Ged -

Central High School
05.2009

Skills

  • I'm a certified CNA that insists on working with patients in the health care field Heavy lifting Customer Service rep for more than 5 years I have some production experience

Timeline

Results Solutions
09.2019 - Current

Production Worker

Smp
09.2019 - 06.2020

Certified Nursing Assistant

Glen Haven Manor
06.2018 - 06.2019

Customer Service Representative

InfoCision
03.2015 - 03.2017

Some College (No Degree) -

Shelton State Community College

Ged -

Central High School
Verlesia Sims