Vermell McCray
Evansville,IN
Summary
Collections Agent at AT&T Mobility, adept in debt negotiation and delivering exceptional customer service. Excelled in empathizing with clients to achieve mutual resolutions, skillfully managing delinquent accounts. Demonstrated ability to maintain high call volumes, ensuring productive outcomes with a professional demeanor.
Experienced with managing overdue accounts and resolving payment disputes efficiently. Utilizes negotiation techniques to secure and negotiate payment arrangement.
Overview
6
6
years of professional experience
Work History
Collections Agent
AT&T Mobility
12.2018 - Current
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
Education
High School Diploma -
Bose High School
Evansville, IN05-1995
Skills
- Payment arrangement
- Collections processing
- Delinquent account management
- Debt negotiation
Collections
Goals and performance
Decision-making
Call center experience
Accomplishments
Directors Club
Ride The Wave To Success
Timeline
Collections Agent
AT&T Mobility
12.2018 - Current
High School Diploma -
Bose High School
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