Verna Brandenburger
Columbus,NE
Summary
Versatile professional with a track record of enhancing efficiency and customer satisfaction at BD Medical. Excelled in customer relationship management and streamlined support processes, leading to significant improvements in service delivery. Skilled in training and recordkeeping, adept at fostering client trust and optimizing team performance.
Overview
40
40
years of professional experience
Work History
Manufacturing Support Specialist
BD Medical
09.2013 - Current
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Trained new team members on support protocols and tools, enhancing team efficiency and service quality.
Raw Material Planner
Vishay Dale Electronics
02.2004 - 09.2013
- Championed the adoption of lean principles within the material planning function, leading to increased efficiency through process standardization and elimination of waste.
- Monitored arrivals and prioritized inbound shipments with transportation department.
- Enhanced supply chain visibility with regular updates on material status, ensuring timely delivery of products to customers.
- Reviewed system-generated error reports and manually input order corrections.
- Sourced, purchased and scheduled movement of raw materials and finished goods in support of operational needs.
- Tracked placed orders to identify and resolve problems impacting on-time delivery.
- Planned production schedules, taking employee production rates, company needs and seasonal changes into account.
Production Worker
BD Medical
08.1992 - 05.2003
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
Office Assistant
Pamida
07.1984 - 08.1992
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Prepared and edited documents to produce precise, accurate and professional communication.
Education
No Degree - Business Administration
Central Community College
Columbus, NEHigh School Diploma -
Fullerton Public
Fullerton, NE05-1984
Skills
- SAP key user
- Customer relationship management
- Training and coaching
- Recordkeeping skills
Timeline
Manufacturing Support Specialist
BD Medical
09.2013 - Current
Raw Material Planner
Vishay Dale Electronics
02.2004 - 09.2013
Production Worker
BD Medical
08.1992 - 05.2003
Office Assistant
Pamida
07.1984 - 08.1992
No Degree - Business Administration
Central Community College
High School Diploma -
Fullerton Public
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