Support professional with robust background in providing comprehensive support and resolving technical issues efficiently. Known for strong collaboration and delivering results in team-oriented environment. Known for troubleshooting capabilities and effective communication, adapting to evolving needs to maintain high service standards.
Overview
13
13
years of professional experience
Work History
Manufacturing Support Specialist
Pfizer, Wyeth Pharmaceuticals
Sanford, NC
02.2020 - Current
Resolved technical issues for users, ensuring smooth operation of systems.
Improved customer satisfaction by quickly addressing inquiries and troubleshooting problems.
Assisted in training new team members, enhancing overall team productivity.
Collaborated with cross-functional teams to streamline support processes and reduce response time.
Assisted in the implementation of new support tools, enhancing team capabilities.
Facilitated communication between technical teams and end-users for seamless issue resolution.
Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
Operations Supervisor
Talecris Plasma
Fayetteville, NC
01.2014 - 02.2019
Proactively communicated with management regarding any discrepancies or issues, ensuring swift resolutions and minimal disruptions to production.
Assisted in maintaining a consistent supply of high-quality plasma products by accurately analyzing samples at various stages of the process.
Enhanced customer satisfaction by ensuring accurate labeling, packaging, and timely shipment of processed plasma products.
Contributed to a positive work environment through open communication, teamwork, and adherence to company policies and procedures.
Participated in quality control measures that resulted in consistent adherence to specifications outlined for finished plasma products.
Elevated employee performance through comprehensive training initiatives focused on proper techniques for handling donor materials safely and efficiently.
Registered Medical Assistant
AA All American Family Healthcare
Fayetteville, NC
09.2012 - 10.2013
Sanitized, restocked, and organized exam rooms and medical equipment.
Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
Prepared and administered medications to alleviate patient symptoms.
Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
Collaborated with the healthcare team to create personalized care plans for patients.
Increased efficiency in the workplace by organizing and maintaining a clean and functional work environment.
Managed inventory of medical supplies and equipment to maintain optimal clinic operations.
Education
Associate of Applied Science - Medical Assisting, Medical Terminology, Medical Office Procedures, HIPPA Guidelines, Pharmacology, Anatomy and Physiology, Medical Law and Ethics, Emergency Procedures, Medical Billing and Coding
Miller-Motte College
Fayetteville, NC
12.2011
Skills
Training
Supervision
Motivation
Microsoft Office
Medisoft
HIPAA guidelines
Written communication
Verbal communication
Customer service
Interpersonal skills
Leadership
Adaptability
Stress management
Problem resolution
User training
Remote assistance
Documentation update
Multitasking abilities
Attention to detail
Analytical thinking
Escalation handling
Cross-functional coordination
Timeline
Manufacturing Support Specialist
Pfizer, Wyeth Pharmaceuticals
02.2020 - Current
Operations Supervisor
Talecris Plasma
01.2014 - 02.2019
Registered Medical Assistant
AA All American Family Healthcare
09.2012 - 10.2013
Associate of Applied Science - Medical Assisting, Medical Terminology, Medical Office Procedures, HIPPA Guidelines, Pharmacology, Anatomy and Physiology, Medical Law and Ethics, Emergency Procedures, Medical Billing and Coding
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