Summary
Overview
Work History
Education
Skills
Timeline
Generic

Genesis Tymes

SANFORD,NC

Summary

Support professional with robust background in providing comprehensive support and resolving technical issues efficiently. Known for strong collaboration and delivering results in team-oriented environment. Known for troubleshooting capabilities and effective communication, adapting to evolving needs to maintain high service standards.

Overview

13
13
years of professional experience

Work History

Manufacturing Support Specialist

Pfizer, Wyeth Pharmaceuticals
Sanford, NC
02.2020 - Current
  • Resolved technical issues for users, ensuring smooth operation of systems.
  • Improved customer satisfaction by quickly addressing inquiries and troubleshooting problems.
  • Assisted in training new team members, enhancing overall team productivity.
  • Collaborated with cross-functional teams to streamline support processes and reduce response time.
  • Assisted in the implementation of new support tools, enhancing team capabilities.
  • Facilitated communication between technical teams and end-users for seamless issue resolution.
  • Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.

Operations Supervisor

Talecris Plasma
Fayetteville, NC
01.2014 - 02.2019
  • Proactively communicated with management regarding any discrepancies or issues, ensuring swift resolutions and minimal disruptions to production.
  • Assisted in maintaining a consistent supply of high-quality plasma products by accurately analyzing samples at various stages of the process.
  • Enhanced customer satisfaction by ensuring accurate labeling, packaging, and timely shipment of processed plasma products.
  • Contributed to a positive work environment through open communication, teamwork, and adherence to company policies and procedures.
  • Participated in quality control measures that resulted in consistent adherence to specifications outlined for finished plasma products.
  • Elevated employee performance through comprehensive training initiatives focused on proper techniques for handling donor materials safely and efficiently.

Registered Medical Assistant

AA All American Family Healthcare
Fayetteville, NC
09.2012 - 10.2013
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
  • Prepared and administered medications to alleviate patient symptoms.
  • Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
  • Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
  • Collaborated with the healthcare team to create personalized care plans for patients.
  • Increased efficiency in the workplace by organizing and maintaining a clean and functional work environment.
  • Managed inventory of medical supplies and equipment to maintain optimal clinic operations.

Education

Associate of Applied Science - Medical Assisting, Medical Terminology, Medical Office Procedures, HIPPA Guidelines, Pharmacology, Anatomy and Physiology, Medical Law and Ethics, Emergency Procedures, Medical Billing and Coding

Miller-Motte College
Fayetteville, NC
12.2011

Skills

  • Training
  • Supervision
  • Motivation
  • Microsoft Office
  • Medisoft
  • HIPAA guidelines
  • Written communication
  • Verbal communication
  • Customer service
  • Interpersonal skills
  • Leadership
  • Adaptability
  • Stress management
  • Problem resolution
  • User training
  • Remote assistance
  • Documentation update
  • Multitasking abilities
  • Attention to detail
  • Analytical thinking
  • Escalation handling
  • Cross-functional coordination

Timeline

Manufacturing Support Specialist

Pfizer, Wyeth Pharmaceuticals
02.2020 - Current

Operations Supervisor

Talecris Plasma
01.2014 - 02.2019

Registered Medical Assistant

AA All American Family Healthcare
09.2012 - 10.2013

Associate of Applied Science - Medical Assisting, Medical Terminology, Medical Office Procedures, HIPPA Guidelines, Pharmacology, Anatomy and Physiology, Medical Law and Ethics, Emergency Procedures, Medical Billing and Coding

Miller-Motte College
Genesis Tymes
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