Phillip Morris
Cartersville,GA
Summary
Multi-talented support specialist effective at managing information, technical concerns and team member support needs with speed and efficiency. Self-directed and knowledgeable with excellent relationship building and critical thinking skills. Bringing several years of experience in technology. Experienced support team member with an earnest and upbeat nature. Detail-oriented and organized multitasker with good communication strengths and demonstrated talent for handling dynamic and demanding needs. Competent the field and support of desktop applications.
Overview
19
19
years of professional experience
Work History
Manufacturing Support Specialist
Shaw Industries Plant 94
Cartersville, GA
02.2019 - Current
- Conducted periodic inventories and physical counts of product supplies.
- Tracked shipments from suppliers to confirm receipt of goods in a timely manner.
- Performed regular cycle counts to ensure accuracy of inventory records.
- Ensured compliance with all safety regulations in the workplace.
- Monitored stock levels to ensure availability of products.
- Maintained accurate and up-to-date inventory records.
- Provided technical support to customers via phone and email.
QE Lab Technician
Shaw Industries Plant 15
Cartersville, GA
05.2010 - 02.2019
- Tested finished goods prior to shipment according to established protocols.
- Maintained records of all nonconforming products and completed corrective actions as required.
- Analyzed data from process control systems to identify trends in product quality.
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Generated reports summarizing inspection results, defect trends, and other statistical data.
- Monitored operations to ensure compliance with established quality control protocols.
- Verified the accuracy of test results by performing repeatability studies on various samples.
- Calibrated laboratory equipment.
Shipping and Receiving Clerk
Shaw Industries Plant 15
Cartersville, GA
08.2006 - 05.2010
- Ensured compliance with safety regulations related to hazardous materials handling.
- Processed returns and exchanges according to company policies.
- Loaded and unloaded trucks with pallet jacks or forklifts as needed.
- Researched discrepancies between physical count of items versus inventory system reports.
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Inspected incoming and outgoing shipments for accuracy and damage.
- Assisted in loading and unloading freight from trucks using lift gates or ramps, dollies, hand trucks or other equipment as necessary.
- Utilized RF scanners to track movements of inventory within the warehouse environment.
Education
High School Diploma -
Davidson County CC
Mocksville, NC05-2003
Skills
- Inventory management
- Quality assurance
- Problem solving
- Effective communication
- Client communication
- Recordkeeping skills
- Materials transport
- Warehouse support
Timeline
Manufacturing Support Specialist
Shaw Industries Plant 94
02.2019 - Current
QE Lab Technician
Shaw Industries Plant 15
05.2010 - 02.2019
Shipping and Receiving Clerk
Shaw Industries Plant 15
08.2006 - 05.2010
High School Diploma -
Davidson County CC
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