Amber Cruz
St. Cloud,FL
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work History
Manufacturing Support Specialist
Intel
Hillsboro, OR
07.2017 - 09.2024
- Performed routine maintenance and standard repairs to networking components and equipment, repairing items to ensure proper operation
- Studied time, motion, methods, or speed involved in maintenance, production, or other operations to establish standard production rate or improve efficiency
- Created and revised user instructions, procedures, and manuals
- Used standard diagnostic testing equipment and procedures
- Aided in planning work assignments in accordance with worker performance, machine capacity, production schedules, or anticipated delays
- Verified that equipment was being operated and maintained according to quality assurance standards by observing worker performance
- Compiled and evaluated statistical data to determine and maintain quality and reliability of products
- Provided guidance and training to other technicians
- Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance
- Monitored and adjusted production processes and equipment for quality and productivity
- Identified opportunities for improvements in quality, cost and efficiency of automation equipment
Manufacturing Operations Manager (Interim Position)
Intel
Hillsboro, OR
02.2022 - 08.2022
- Managed a 13-person team overseeing the overall safety of personnel, company assets, and the surrounding environment and providing appropriate training, mentoring, coaching, and performance management of the Manufacturing Technicians in a manner which enables NMDM to meet critical goals
- Established a collaborative relationship with other Shift Group Leaders, Module (Engineering) Group and Area support teams
- Drove module level improvements and operational excellence across all modules/shifts of the organization with strict adherence to Factory/Department standards
- Assessed staffing and maintenance plans and assign personnel to maintenance tasks and monitors the progress of work in process
- Established and ensured maintenance policies and procedures are followed
- Set priorities for the team, ensure an inclusive work environment, develop employees, and manage performance
- Managed the achievement of area maintenance and output goals while exercising good judgment on a variety of problem situations and sustaining the values of safety and quality
Mask Manufacturing Technician
Intel
Santa Clara, CA
03.2015 - 09.2016
- Oversaw equipment start-up, characterization, qualification and release, and production processes
- Set up and operated production equipment in accordance with current good manufacturing practices and standard operating procedures
- Verified that equipment was being operated and maintained according to quality assurance standards by observing worker performance
- Aided in planning work assignments in accordance with worker performance, machine capacity, production schedules, or anticipated delays
- Developed and implemented programs to address problems related to production, materials, safety and quality
- Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance
- Provided advice and training to other technicians
- Selected material quantities or processing methods needed to achieve efficient production
- Identified opportunities for improvements in quality, cost and efficiency of automation equipment
- Prepared production documents, such as standard operating procedures, manufacturing batch records, inventory reports and productivity reports
- Recommended corrective and preventive actions to assure and improve product quality and reliability
Summary
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in Clean Room Manufacturing and working in 24/7 uptime environment. Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 9 years of experience in Clean Room Manufacturing. Astute Manufacturing Support Specialist/Engineering Technician with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
Education
Bachelor of Science - Sociology
Portland State University
Portland, OR 08.2018 - 12.2022
Associate of Science - Social Science
Chabot College
Hayward, CA 08.2008 - 05.2011
Skills
- Technical assistance
- Technical background
- Technical operations optimization
- Troubleshooting and Diagnostics
- Client communication
- Documentation and reporting
- Data entry
- Activity planning
- Training and coaching
- Relationship building
- Customer service
- Data collection
- Security protocols
- Remote support
- Issue escalation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeLocation Preference
HybridRemoteOn-SiteImportant To Me
Work-life balanceFlexible work hoursWork from home optionHealthcare benefitsCompany CulturePaid time offPaid sick leave401k matchStock Options / Equity / Profit SharingCareer advancementLanguages
English
Native language
Interests
Reading
Puzzles
Running
Timeline
Manufacturing Operations Manager (Interim Position)
Intel
02.2022 - 08.2022
Bachelor of Science - Sociology
Portland State University
08.2018 - 12.2022
Manufacturing Support Specialist
Intel
07.2017 - 09.2024
Mask Manufacturing Technician
Intel
03.2015 - 09.2016
Associate of Science - Social Science
Chabot College
08.2008 - 05.2011