Verna Delos Santos
Roseville
Summary
Detail-oriented professional with over eight years of experience in pharmacy and support services. Proficient in payroll processing and medication preparation, with a proven ability to streamline operations and foster collaboration across departments to resolve complex issues.
Overview
14
14
years of professional experience
2
2
Certifications
Work History
Support Services Representative
Kaiser Permanente
Fremont, CA
08.2023 - Current
- Participated in training sessions to enhance customer service skills and knowledge.
- Provided technical support to customers via phone, email and chat.
- Processed payroll for employees using advanced payroll software systems.
- Collaborated with HR to update compensation and benefits information accurately.
- Facilitated communication between departments to resolve payroll discrepancies effectively.
- Solved complex problems related to payroll processing quickly and efficiently.
- Developed and implemented procedures to ensure accurate entry of payroll data into the system.
- Assisted with auditing processes related to payroll.
Pharmacy Technician
Kaiser Permanente
Union City, CA
07.2015 - 08.2023
- Processed prescription orders accurately and efficiently for diverse patient needs.
- Managed inventory levels, ensuring availability of essential medications and supplies.
- Educated patients on proper medication usage and potential side effects.
- Maintained clean and organized workspaces to comply with safety standards.
- Utilized pharmacy management software for tracking prescriptions and managing records.
- Trained new pharmacy staff on procedures and customer service expectations.
- Collaborated with healthcare professionals to resolve prescription-related inquiries.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Restocked shelves with new supplies of medications as needed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Interpreted and processed medication orders under supervision of pharmacist.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Operated cash registers to accept payments from customers.
- Answered telephones to respond to questions or requests.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
Pharmacy Technician
Clayworth Healthcare Pharmacy
Castro Valley, California
02.2012 - 08.2016
- Assisted pharmacists with medication preparation and labeling tasks daily.
- Maintained clean and organized workspaces to comply with safety standards.
- Utilized pharmacy management software for tracking prescriptions and managing records.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Received payment from customers and processed credit card transactions when necessary.
- Interpreted and processed medication orders under supervision of pharmacist.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
Education
Associate Of Science (AS) - Liberal Arts And Sciences: Math, Science And Tech
Chabot College
Hayward, CA05-2024
Pharmacy Technician - Pharmacy Technician
Unitek College
Fremont, CA11-2011
Associate Of Science (AS) - Nursing
Sierra College
Rocklin, CASkills
- Prescription processing
- Inventory management
- Medication preparation
- Customer relationship management
- Problem solving
- Effective communication
- Labeling prescriptions
- Billing support
Certification
CPR/First Aid Certificate
Timeline
Support Services Representative
Kaiser Permanente
08.2023 - Current
Pharmacy Technician
Kaiser Permanente
07.2015 - 08.2023
Pharmacy Technician
Clayworth Healthcare Pharmacy
02.2012 - 08.2016
Associate Of Science (AS) - Liberal Arts And Sciences: Math, Science And Tech
Chabot College
Pharmacy Technician - Pharmacy Technician
Unitek College
Associate Of Science (AS) - Nursing
Sierra College