Verna Echols
Hilton Garden Inn Hotel
1225 N 36 St. Phoenix ,Arizona
39
years of professional experience
Dynamic professional with a proven track record at Hilton Garden Inn Hotel, excelling in guest relations and maintaining lobby organization. Demonstrated dependability and strong organizational skills while processing mail at the United States Postal Service, enhancing efficiency and accuracy. Committed to confidentiality and fostering positive environments through effective communication.
Work History
Mail Processor
30 Years- Processed mail efficiently using advanced encoding software to ensure accurate delivery.
- Maintained quality control by verifying data accuracy and consistency in mail processing operations.
- Collaborated with team members to troubleshoot issues and streamline workflow processes.
- Assisted in training new staff on operational procedures and use of postal systems.
- Developed standard operating procedures for mail processing, ensuring compliance with postal regulations.
- Mentored junior staff, fostering a culture of continuous learning and operational excellence.
- Led initiatives to optimize mail sorting operations, reducing turnaround times significantly.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Supported other departments within the organization as needed, demonstrating versatility and adaptability in different roles throughout the company.
- Collaborated with team members to achieve daily productivity goals and consistently meet deadlines for mail distribution.
- Ensured compliance with all relevant postal regulations, adhering to strict guidelines for accurate handling and delivery of mail items.
- Assisted customers with inquiries regarding package tracking or shipment status, providing prompt and accurate information.
- Improved mail processing efficiency by implementing an effective sorting system.
- Identified opportunities for process improvements, suggesting changes that led to increased efficiency in the workplace.
- Provided training support to new hires on proper mail handling procedures, fostering a productive work environment for all team members.
- Developed strong relationships with colleagues through clear communication and collaboration, fostering a positive work environment.
- Managed high-volume periods through effective multitasking, maintaining quality standards while handling multiple priorities simultaneously.
- Maintained a safe working environment by adhering to all safety regulations and guidelines during mail processing activities.
- Utilized automated equipment for efficient mail sorting, resulting in increased speed and accuracy of the process.
- Completed data entry tasks for accurate record-keeping of incoming and outgoing shipments, contributing to improved overall operations management.
- Monitored equipment performance regularly, reporting any issues promptly to ensure minimal downtime due to malfunctions or maintenance needs.
- Streamlined workflow for faster mail delivery by maintaining a clean and organized workstation.
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.
- Inspected mail for damages and took appropriate action to deliver in good condition.
- Maintained high level of confidentiality with mail items in line with regulations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Operated mail processing machine to sort and package incoming and outgoing mail.
- Attached identification materials to packages and envelopes for delivery tracking and sorting.
- Processed incoming and outgoing mail in accordance with postal regulations.
- Performed routine preventive maintenance on sorting machines and removed envelope jams.
- Monitored performance of all processing machines to identify and address any operational issues.
Lobby Attendant
6 Years 7 Months- Welcomed guests upon arrival, ensuring a positive first impression.
- Assisted with lobby cleanliness and organization to enhance guest comfort.
- Provided information on hotel services, local attractions, and transportation options.
- Monitored lobby activity to ensure safety and address any guest concerns promptly.
Education
High School Diploma
No Degree
Skills
Dependability
Strong organization
Discretion and confidentiality
Guest relations
Timeline
Lobby Attendant
Hilton Garden Inn Hotel
06.2018 - 01.2025Read More
Mail Processor
United States Postal Service, Remote Encoding Center
12.1985 - 12.2015Read More
Finger High School
High School Diploma
Read More
Olive Harvey Collage
No Degree
Read More