Verndelarae Ballard
Monroe,NC
Summary
Experienced operations manager with a strong background in team leadership at Harmony Recovery Center. Demonstrated success in developing care plans and implementing crisis intervention strategies that improve client outcomes. Skilled in promoting collaboration among multidisciplinary teams while maintaining strict safety compliance. Dedicated to providing tailored support and training for individuals with disabilities.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Union Diversified Industries, Inc.
Monroe, NC
10.2024 - 09.2025
- Executed direct therapeutic interventions to enhance vocational, social, and communication skills.
- Maintained thorough documentation including progress notes, behavioral data, and incident reports.
- Participated in implementation of person-centered plans and goal planning processes.
- Provided assistance with daily activities, ensuring health and safety monitoring for individuals.
- Responded to individual safety needs by reporting significant behavioral and health changes.
- Attended staff meetings and clinical supervisions to align with organizational standards.
- Collaborated effectively within a multidisciplinary team, fostering cooperation and respect.
- Contributed to disaster drills and planned activities to ensure preparedness and engagement.
Director of Operations
Harmony Recovery Center
Charlotte, NC
04.2022 - 05.2024
- Reviews, analyzes, and evaluates business procedures.
- Implements policies and procedures that will improve day-to-day operations.
- Ensures work environments are adequate and safe. Oversees manufacturing, purchasing, and sales departments, ensuring each is reaching goals set by departmental and company leadership.
- Supervised the Behavioral Technicians Supervisor, Lead Behavioral Health Technicians and Behavioral Health Technicians.
Behavioral Health Technician Supervisor
Harmony Recovery Center
Charlotte, NC
09.2018 - 04.2022
- Supervise Employees and help monitor clients.
- Complete weekly schedules.
- Facilitate Bi-weekly meeting.
- Complete Bi-weekly Payroll.
- In charge of all BHT Staff company accounts and client charge accounts.
Residential Dorm Counselor
Mcleod Addictive Disease Center
Charlotte, NC
08.2015 - 09.2018
- Facilitate Educational Groups.
- Complete Clinical Documentation for Detox patients.
- Monitor Residential patients to ensure adherence to structured guidelines.
Assistant Housekeeper Manager
Hampton Inn
Charlotte, NC
09.2014 - 07.2015
- Supervise Employees when the Manager is off.
- Assign rooms to housekeepers and do all paperwork.
- Ensure Housekeepers rooms are ready for guests.
Enrichment Specialist
Lifespan Inc
Charlotte, NC
08.2005 - 10.2013
- Supervise clients and help clients develop daily living skills.
- Ensure clients needs and goals are achieved.
- Transport clients to various appointments.
Education
High School Diploma -
Anson Senior High
Wadesboro, NC01.1989
Some College (No Degree) - Cosmetology
Sandhills Community College
Southern Pines, NCSkills
- Sales and operations management
- Care plan development
- Medication administration
- Teaching and training
- Leadership and supervision
- Retail and inventory management
- Microsoft Office proficiency
- Childcare and education
- Sales strategies
- Support for individuals with disabilities
- Program development and management
- Point of sale systems
- Education administration and oversight
- Customer service excellence
- Intake process experience
- Assisted living support
- Cash handling and register operation
- Retail sales expertise
- Crisis intervention techniques
- Vital signs monitoring
- Nursing home care experience
- Assistant manager responsibilities
- Merchandising strategies
- Group therapy facilitation
- Organizational skills enhancement
- Microsoft Word proficiency
- Classroom instruction experience
- Addiction counseling techniques
- Patient observation skills
- Hospitality management
Certification
- Certification in Infection Prevention & Control
- Infection Control Certification
- Driver's License
- First Aid Certification
- CPR Certification
Affiliations
- Volunteering
- Baking
- church
Timeline
Direct Support Professional
Union Diversified Industries, Inc.
10.2024 - 09.2025
Director of Operations
Harmony Recovery Center
04.2022 - 05.2024
Behavioral Health Technician Supervisor
Harmony Recovery Center
09.2018 - 04.2022
Residential Dorm Counselor
Mcleod Addictive Disease Center
08.2015 - 09.2018
Assistant Housekeeper Manager
Hampton Inn
09.2014 - 07.2015
Enrichment Specialist
Lifespan Inc
08.2005 - 10.2013
High School Diploma -
Anson Senior High
Some College (No Degree) - Cosmetology
Sandhills Community College