Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Verneika Welch

Miami Gardens,FL

Summary

Dynamic and adaptable professional with a strong background in customer service at Shoprite. Proven ability to enhance customer satisfaction through effective problem resolution and active listening. Skilled in teamwork and collaboration, with a passion for continuous improvement and learning. Committed to creating welcoming environments and ensuring seamless operations.

Overview

2026
2026
years of professional experience

Work History

Shoprite

Cashier
  • Welcomed customers and helped determine their needs.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Restaurant Busser

75 Main Restaurant
06.2023 - 07.2025
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
  • Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
  • Assisted servers in managing their sections effectively, providing timely water refills and bread service.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.

Hostess

75main
06.2023 - 11.2023
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Answered phone calls to take orders, give information and document reservations.

Walmart

Stocking Shelves
03.2022 - 05.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Education

High School Diploma -

William Floyd
Mastic, NY

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Flexible and adaptable
  • Active listening
  • Acting
  • Modeling
  • Hairstylist
  • Logo maker
  • Problem resolution

Timeline

Restaurant Busser

75 Main Restaurant
06.2023 - 07.2025

Hostess

75main
06.2023 - 11.2023

Walmart

Stocking Shelves
03.2022 - 05.2023

Shoprite

Cashier

High School Diploma -

William Floyd

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Verneika Welch