Gwenevere Brown
Overview
3
3
years of professional experience
9
9
years of post-secondary education
Work History
Service Agent Trauma
American Red Cross
Charlotte
04.2023 - Current
- Scheduled and followed up on appointments, collaborating with team members to ensure comprehensive support for clients.
- Provided customer service support to individuals seeking disaster relief assistance.
- Collaborated with teams to ensure compliance with safety protocols
Service Agent 1
American Red Cross
Charlotte
03.2023 - 04.2024
- Assisted donors in scheduling appointments to enhance donation participation
- Highlighted importance of timely donations to encourage support
- Followed up with reminder calls to ensure donor attendance at appointments
Education
Master of Arts - Human Resources Development
Webster University
St Louis, MO 01.2002 - 06.2005
Bachelor of Science - Education
South Carolina State University
Orangeburg, SC 01.1994 - 05.1999
Skills
- Donor communication
- Customer service
- Appointment scheduling
- Team collaboration
Timeline
Service Agent Trauma
American Red Cross
04.2023 - Current
Service Agent 1
American Red Cross
03.2023 - 04.2024
Master of Arts - Human Resources Development
Webster University
01.2002 - 06.2005
Bachelor of Science - Education
South Carolina State University
01.1994 - 05.1999
Summary
Professional Service Agent with demonstrated tenacity and strong persuasion skills to communicate eloquently and guide others successfully. Possesses highly developed sense of integrity and commitment to customer satisfaction.
Contact Information - First Advantage
1-800-845-6004, +1 971-280-8128, (800)888-5773
Consumer Report
10/12/23, TPUSA INC, 5295 S COMMERCE DR STE 600, MURRAY, UT, 84107-4789, 10/12/23, 10/12/23, 10/12/23, None, 10/12/23 - BASED ON YOUR CRITERIA, THE OVERALL CASE SCORE IS ELIGIBLE, Social Security Verification, Complete, Pass, 10/12/23, First Advantage National Criminal File Plus, Complete, Eligible, 10/12/23, Felony Including Misdemeanor Or Other, Complete, Eligible, 10/12/23, Federal Criminal, Complete, Eligible, 10/12/23, National Sex Offender Registry, Complete, Eligible, 10/12/23, Fraud & Abuse Plus Ofac Search Level 1, Complete, Eligible, 10/12/23
Ssn
XXX-XX-XXXX
Personal Information
Date of Birth: XX/XXX/XXXX
Contact Information - First Advantage
1-800-845-6004, +1 971-280-8128, (800)888-5773
Consumer Report
10/12/23, TPUSA INC, 5295 S COMMERCE DR STE 600, MURRAY, UT, 84107-4789, 10/12/23, 10/12/23, 10/12/23, None, 10/12/23 - BASED ON YOUR CRITERIA, THE OVERALL CASE SCORE IS ELIGIBLE, Social Security Verification, Complete, Pass, 10/12/23, First Advantage National Criminal File Plus, Complete, Eligible, 10/12/23, Felony Including Misdemeanor Or Other, Complete, Eligible, 10/12/23, Federal Criminal, Complete, Eligible, 10/12/23, National Sex Offender Registry, Complete, Eligible, 10/12/23, Fraud & Abuse Plus Ofac Search Level 1, Complete, Eligible, 10/12/23