Vernica Barthelemy
Orlando
Summary
Results-driven professional with extensive experience in customer-facing roles. Skilled in effective communication and team collaboration. Dedicated to managing customer needs and contributing to sales strategies that drive business growth.
Overview
7
7
years of professional experience
Work History
Sales Associate
Saks OFF 5TH
Orlando
11.2022 - Current
- Assisted customers with product selection and provided personalized service.
- Processed transactions accurately using point-of-sale systems.
- Managed inventory levels and restocked merchandise regularly.
- Participated in team meetings to discuss sales strategies and store goals.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Crew Member
Xtreme Action Park
Orlando
08.2021 - 10.2022
- Provided exceptional customer service to guests in a high-energy environment.
- Operated various amusement park attractions, ensuring safety and enjoyment for all visitors.
- Collaborated with team members to manage crowd flow during peak hours effectively.
- Guided guests through park policies, ensuring compliance and understanding of safety measures.
Front Desk Attendant
Holiday Inn
Orlando
04.2021 - 08.2022
- Managed front desk operations and ensured smooth guest check-in and check-out.
- Handled guest inquiries and resolved issues promptly with effective communication.
- Collaborated with team members to improve guest satisfaction and service quality.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Received incoming calls and coordinated with staff to fulfill customer requests.
Airline Wheelchair Agent
Sp Plus Corporations
Orlando
01.2019 - 03.2021
- Assisted passengers with mobility needs during boarding and disembarking processes.
- Provided excellent customer service to enhance travel experiences for individuals requiring assistance.
- Monitored waiting areas to assist passengers efficiently during peak travel times.
- Reviewed airline tickets, interpreted airline city codes and read domestic and international forms.
- Updated product displays regularly as per company guidelines ensuring attractive presentation at all times.
Education
Associate of Arts -
Valencia College
Orlando, FL12-2027
Skills
- Sales strategies
- Customer service
- Inventory management
- Problem resolution
- Team collaboration
- Effective communication
- Communication skills
- Reliable and punctual
Timeline
Sales Associate
Saks OFF 5TH
11.2022 - Current
Crew Member
Xtreme Action Park
08.2021 - 10.2022
Front Desk Attendant
Holiday Inn
04.2021 - 08.2022
Airline Wheelchair Agent
Sp Plus Corporations
01.2019 - 03.2021
Associate of Arts -
Valencia College